# Microsoft Teams and Volty > Volty posts customer escalations and daily summaries to your Microsoft Teams channels, with one Microsoft 365 sign-in. Volty posts escalations and daily summaries to the Teams channel you pick, so the customers who need a person reach one in the app your team already has open. Talk to Volty · Free trial Updated 2 Nov 2026 ## A morning summary A scheduled automation posts the numbers, and the team picks up what is left. Customer Care · General Microsoft Teams · Team VoltyAPP Good morning. Yesterday: 186 conversations, 171 answered by Volty, 15 handed to the team. 3 are still open. Daily summary · Mon 3 Nov 3 open · oldest 2h 10m Open the inbox H Hector Farah, can you take the site visit for Mr Wong? F Farah On it, calling him now Report in Volty Yesterday, by channel WhatsApp · 9 / 112 / 120 Email · 4 / 44 / 48 Web chat · 2 / 15 / 18 Booked Replied Total ## What Volty does with Microsoft Teams Teams that run on Microsoft 365 talk in Teams. Volty connects to Microsoft Teams with one sign-in. It can read the channels you allow and post to them when an admin turns posting on: a handoff when a customer needs a person, or a summary on a schedule. - Escalations to a channel · Complaints and urgent messages posted with a summary and a link. - A daily summary · A scheduled automation posts yesterday's volume and what is still open. - Same Microsoft account · The account behind your Outlook mailbox can connect Teams too. - Posting is opt-in · Volty posts only when an admin turns it on. Connects with One Microsoft 365 sign-in Volty reads Teams, channels, channel messages Volty can change Posts to channels, when turned on Setup A few minutes Category Team chat The team sees what needs a person. ## As an automation Describe it to Volty in a sentence; it drafts the automation and an admin turns it on. Complaint escalation - When · An upset email arrives · In a shared mailbox - Step 1 · Volty replies with care · And sets expectations - Step 2 · Posts to the escalation channel · Summary and link - Step 3 · Follows up · If nobody takes it in 30 minutes A morning summary in the channel. ## How Volty connects to Microsoft Teams An admin signs in to Microsoft from the Sources page and picks the tools and channels. - 01 · Sign in with Microsoft · One sign-in from the Sources page. - 02 · Turn on the reads · Teams, channels and messages. - 03 · Allow posting · To the channels you choose. ### The tools Volty gets Each one is a switch on the Sources page in Volty. - List teams and channels · Reads - Read channel messages · Reads - Post a channel message · Changes Reading tools can be turned on straight away. Anything that changes Microsoft Teams starts Off, and once on it can be set to check with staff, so each change waits for a colleague. ## Common questions ### Can Volty change records in Microsoft Teams? Only when an admin allows it. Every tool has its own switch: tools that only read can be turned on, and tools that change a record start Off. A tool that is on can be set to check with staff, so each change waits for a colleague to approve it. ### Does Teams use the same account as Outlook? Yes. The same Microsoft 365 account can connect Outlook mailboxes, Teams, and OneDrive or SharePoint files, each from its own sign-in. ### How much does it cost to connect Microsoft Teams with Volty? Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger. ## Related integrations - Slack Team chat - Outlook Email - OneDrive & SharePoint Files & storage - Microsoft 365 Docs & knowledge - Salesforce CRM CRM & sales All integrations ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. ## Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · 8 October 2026 ### Meta now charges for WhatsApp replies The Leonard and Volty Show · 1 October 2026 ### Too busy to hire? The Leonard and Volty Show · 21 September 2026 ### From $500 chatbot jobs to agentic AI The Leonard and Volty Show · 10 September 2026 ### Your AI is a new employee The Leonard and Volty Show · 4 September 2026 ### Trust in the AI world The Leonard and Volty Show · 29 August 2026 ### Does the AI model matter? The Leonard and Volty Show · 19 August 2026 ### What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026 ## Links - [Team chat](https://voltade.com/integrations?category=team-chat) - [SlackTeam chat](https://voltade.com/integrations/slack) - [OutlookEmail](https://voltade.com/integrations/outlook) - [OneDrive & SharePointFiles & storage](https://voltade.com/integrations/onedrive-sharepoint) - [Microsoft 365Docs & knowledge](https://voltade.com/integrations/microsoft-365) - [Salesforce CRMCRM & sales](https://voltade.com/integrations/salesforce) - [All integrations](https://voltade.com/integrations)