# Magento and Volty > Customers ask where their order is and Volty answers from Magento, connected by our team, on WhatsApp and web chat. Volty answers order, delivery and product questions from your Magento store on WhatsApp and web chat, with Magento connected by our team. Talk to Volty · Free trial Updated 2 Nov 2026 ## Where are my headphones A customer asks about an order, and Volty answers from Magento. AM Alex Morgan WhatsApp · Customer Hi, I ordered headphones on Monday, order 100045821. When will it arrive? Checked Magento · #100045821 · Shipped 30 Oct · Out for delivery Volty Hi Alex, your order shipped on 30 October and is out for delivery today. Order #100045821 · Out for delivery Wireless noise-cancelling headphones · Black · Today Magento order #100045821 Out for delivery Customer Alex Morgan Items Wireless headphones × 1 Total $279.00 Matched by Verified phone number What Volty reads is agreed when Magento is connected ## What Volty does with Magento Magento, now Adobe Commerce, runs the catalogue, orders and customers for many larger online stores. We connect your Magento store to your workspace as a custom connection from its API address and a key. What Volty reads and writes is agreed when it is connected, and a lookup in a customer conversation is for that verified customer only. - Where is my order · Order and shipment status for the verified customer. - Product questions · Specs, price and stock from the catalogue. - Returns to the team · A return or a fault reaches staff with the order attached. - Changes agreed first · Anything that changes an order is agreed at setup and starts Off. Connects with A custom connection our team sets up Volty reads Agreed per workspace: orders, shipments, products Volty can change Agreed per workspace, Off by default Setup Set up by our team Category E-commerce Orders read for the verified customer only. ### A product question before buying A visitor asks about a monitor, and Volty reads the product and its stock. WV Website visitor Web chat · Website visitor Does the 27 inch 4K monitor charge a laptop over USB-C? And is it in stock? Checked Magento · 27-inch 4K monitor · USB-C 65W · 14 in stock Volty Yes. It charges a laptop over USB-C at up to 65W, and it is in stock. 27-inch 4K USB-C Monitor 65W charging · In stock $399.00 ## As an automation Order data comes from your Magento connection. Describe it to Volty in a sentence; it drafts the automation and an admin turns it on. Delayed order update - When · Every morning · A scheduled automation - Step 1 · Finds orders unshipped for 3 days · From your Magento connection - Step 2 · Sends an update · An approved template - Step 3 · Answers the replies · And brings in the team Delivery answers without waiting for the office to open. ## How Volty connects to Magento We connect Magento to your workspace as a custom connection from its API address and a key, and an admin approves it once before Volty uses it. - 01 · Share the API access · Your store's API address and a key from the Magento admin. - 02 · Agree what Volty reads and writes · Orders, shipments, products and customers. - 03 · Approve the connection · An admin approves it once in Volty. - 04 · Set the switches · Each tool is On, Check with staff, or Off. ### The tools Volty gets Each one is a switch on the Sources page in Volty. - Find order · Reads - Read shipment · Reads - Search products and stock · Reads - Create return request · Changes Reading tools can be turned on straight away. Anything that changes Magento starts Off, and once on it can be set to check with staff, so each change waits for a colleague. ## Common questions ### How does Volty connect to Magento? We connect Magento to your workspace as a custom connection, from an API key or address, and what Volty reads and writes is agreed with you when it is connected. An admin approves it once before Volty uses it. ### Can Volty change records in Magento? Only when an admin allows it. Every tool has its own switch: tools that only read can be turned on, and tools that change a record start Off. A tool that is on can be set to check with staff, so each change waits for a colleague to approve it. ### How much does it cost to connect Magento with Volty? Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger. ## Related integrations - Shopify E-commerce - WooCommerce E-commerce - BigCommerce E-commerce - Web chat Messaging channels - Custom API Developer & analytics All integrations ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. ## Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · 8 October 2026 ### Meta now charges for WhatsApp replies The Leonard and Volty Show · 1 October 2026 ### Too busy to hire? The Leonard and Volty Show · 21 September 2026 ### From $500 chatbot jobs to agentic AI The Leonard and Volty Show · 10 September 2026 ### Your AI is a new employee The Leonard and Volty Show · 4 September 2026 ### Trust in the AI world The Leonard and Volty Show · 29 August 2026 ### Does the AI model matter? The Leonard and Volty Show · 19 August 2026 ### What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026 ## Links - [E-commerce](https://voltade.com/integrations?category=ecommerce) - [ShopifyE-commerce](https://voltade.com/integrations/shopify) - [WooCommerceE-commerce](https://voltade.com/integrations/woocommerce) - [BigCommerceE-commerce](https://voltade.com/integrations/bigcommerce) - [Web chatMessaging channels](https://voltade.com/integrations/web-chat) - [Custom APIDeveloper & analytics](https://voltade.com/integrations/custom-api) - [All integrations](https://voltade.com/integrations)