# Lunchbox and Volty > Guests ask on Messenger whether a Lunchbox pickup order is ready, and Volty checks their reward balance by email and hands a skipped reward to staff. Restaurant brands with Lunchbox online ordering and loyalty answer guests about pickup times, order problems and reward balances from the brand's own ordering data. Talk to Volty · Free trial Updated 2 Nov 2026 ## Is my order ready A guest asks about a pickup. Volty reads the Lunchbox order. DC Destiny Carter Messenger · Guest Is my pickup order at the Main St location ready? It said 12:15. Checked Lunchbox · Order 31847 · Main St · pickup 12:15pm · status ready Volty Hi Destiny, order 31847 is ready on the pickup shelf at Main St, under your name. You also earned 42 points with it. Nice, how close am I to a free bowl? Volty You have 460 points now, so 40 more gets you a free bowl. Lunchbox guest Destiny Carter 460 points Order 31847 · Ready Location Main St Next reward Free bowl at 500 Matched by Email on the order Wallet balance from Lunchbox loyalty ## What Volty does with Lunchbox Lunchbox is the online ordering, app and loyalty platform many restaurant brands use to take orders direct. Volty connects to your brand's Lunchbox tenant and, for loyalty, uses a merchant key Lunchbox Partnerships issues, reading orders, stores and guest wallets. A guest asks where a pickup order is or how many points they have, and Volty answers from their own Lunchbox account, passing a refund or a missing reward to a named member of staff. - Order status · Volty reads the guest's order and its pickup or delivery time. - Points and rewards · A guest asking about points hears the balance and the next reward. - Found by the email on the order · Points and orders are shared only with the guest whose email or phone matches. - Priya handles the money · A skipped reward or a wrong item is refunded by the guest team, not by Volty. Connects with Lunchbox API on your brand's tenant, plus a loyalty merchant key Volty reads Orders, stores, menus, loyalty wallets Volty can change Loyalty point adjustments, Off until you choose Setup Our team, with Lunchbox Partnerships Category Hospitality, food & events Order 31847 is on the Main St pickup shelf at 12:15. ### A reward that didn't apply A guest says their reward was skipped. Volty checks and hands it to staff. RO Ryan O'Connell Gmail · Guest I had a free drink reward but it didn't come off my order last night. Checked Lunchbox · Order 31702 · Oct 31 · $24.80 · reward Free drink unused Volty Thanks Ryan. Your free drink reward is still on your account, so it wasn't used on order 31702. I've asked Priya on our guest team to refund the $3.25 drink, and she'll confirm today. ## As an automation Describe it to Volty in a sentence; it drafts the automation and an admin turns it on. Points about to lapse - When · Monday, 11am · Before the lunch rush - Step 1 · Finds rewards about to lapse · In each guest's Lunchbox wallet - Step 2 · Emails a reminder · "Your free drink ends Sunday" - Step 3 · Answers "how do I use it?" · Links the ordering page Forty points from a free bowl, read from the guest's wallet. ## How Volty connects to Lunchbox Lunchbox runs each brand on its own tenant, and its loyalty API uses a key per merchant that Lunchbox Partnerships issues after an agreement. Our team arranges access with you and Lunchbox, and an admin approves the connection in Volty. - 01 · Agree access with Lunchbox · We contact Lunchbox Partnerships with you for API access on your tenant and, if loyalty is included, a merchant key. - 02 · Choose stores and data · Orders, stores, menus and loyalty wallets are the usual set. Payment details stay in Lunchbox. - 03 · Approve in Volty · An admin approves the connection once before Volty answers from it. - 04 · Set the switches · Adding points is the only change tool here, and it starts Off. ### The tools Volty gets Each one is a switch on the Sources page in Volty. - Match guest by email or phone · Reads - Read order and pickup status · Reads - Read wallet and rewards · Reads - Adjust loyalty points · Changes Reading tools can be turned on straight away. Anything that changes Lunchbox starts Off, and once on it can be set to check with staff, so each change waits for a colleague. ## Common questions ### How does Lunchbox grant access? Lunchbox runs each brand on its own tenant, and its loyalty API uses a key per merchant that Lunchbox issues after an agreement with its partnerships team. We arrange access with you and Lunchbox, agree which order, store and loyalty data Volty reads, and an admin approves the connection in Volty. ### Can a guest check their reward balance by message? If loyalty is shared, Volty finds the guest by phone or email and reads their Lunchbox wallet: points, rewards ready to use and what the next one needs. Redeeming a reward is done at checkout in the ordering app. ### What happens when an order is wrong or late? Volty reads the order and the store's status, tells the guest what it shows, and brings the store manager into the thread for a remake, credit or refund. Those decisions stay with your staff. ### How much does it cost to connect Lunchbox with Volty? Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger. ## Related integrations - ItsaCheckmate Hospitality, food & events - Square E-commerce - Restaurant365 Hospitality, food & events - Facebook Messenger Messaging channels - Instagram DM Messaging channels All integrations ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. ## Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · 8 October 2026 ### Meta now charges for WhatsApp replies The Leonard and Volty Show · 1 October 2026 ### Too busy to hire? The Leonard and Volty Show · 21 September 2026 ### From $500 chatbot jobs to agentic AI The Leonard and Volty Show · 10 September 2026 ### Your AI is a new employee The Leonard and Volty Show · 4 September 2026 ### Trust in the AI world The Leonard and Volty Show · 29 August 2026 ### Does the AI model matter? The Leonard and Volty Show · 19 August 2026 ### What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026 ## Links - [Hospitality, food & events](https://voltade.com/integrations?category=hospitality) - [ItsaCheckmateHospitality, food & events](https://voltade.com/integrations/itsacheckmate) - [SquareE-commerce](https://voltade.com/integrations/square) - [Restaurant365Hospitality, food & events](https://voltade.com/integrations/restaurant365) - [Facebook MessengerMessaging channels](https://voltade.com/integrations/meta-messenger) - [Instagram DMMessaging channels](https://voltade.com/integrations/instagram) - [All integrations](https://voltade.com/integrations)