# Loop Returns and Volty > Shoppers ask on Instagram or web chat where a refund is or whether they can swap a size, and Volty reads the return in Loop Returns and links your portal. Shopify shoppers ask where their refund is or whether they can swap a size, and Volty answers from the return in Loop and sends them to your returns portal. Talk to Volty · Free trial Updated 2 Nov 2026 ## Where is my refund Brittany sent a dress back two weeks ago. Volty reads the return and its refund date. BC brittany.cole Instagram · Customer I returned a dress 2 weeks ago and haven't got my refund. Order 10482 Checked Loop · Return for 10482 · received 30 Oct · refund issued 31 Oct · $89 Volty Hi Brittany, we received the dress on 30 October and refunded $89 to your original card on 31 October. Banks usually take 5 to 10 business days to show it. Loop return Order 10482 Refunded Item Linen wrap dress, S Label used 26 Oct Received 30 Oct Refund $89 · 31 Oct Return read with Loop's returns scope ## What Volty does with Loop Returns Loop Returns is the returns and exchanges platform Shopify merchants use to handle what comes back. Our team connects Loop to Volty with an API key generated in Loop's Developer Tools, limited to the returns and orders scopes. Customers ask where their refund is or how to swap a size, and Volty answers from the return in Loop and links them to your returns portal. - Where is my refund · Volty reads where the return is, from label created to received and refunded. - Exchanges explained · Volty checks the order's exchange eligibility and window, then sends the portal link. - Only the customer's own returns · Volty asks for the order number and checks it against the customer it has confirmed before reading the return. - Exceptions to staff · Damaged items and returns outside the window go to the support lead you name. Connects with Loop REST API, scoped API key Volty reads Returns, orders, exchange eligibility Volty can change None. Returns are processed in Loop Setup Our team, read scopes only Category Retail & POS A size swap explained, with the exchange window and the portal link. ### A size swap Jordan's jeans are too small. Volty checks the window and sends him to the portal for size 32. JH Jordan Hayes Web chat · Customer The jeans are too small. Can I swap for a 32? Checked Loop · Order 10577 · eligible for exchange until 21 Nov Volty Yes, Jordan. Your order can be exchanged until 21 November, and exchanges ship free. Start it in our returns portal and choose size 32. The new pair ships as soon as your return is scanned. ## As an automation Describe it to Volty in a sentence; it drafts the automation and an admin turns it on. Returns that are stuck - When · Every morning · Runs at 10am - Step 1 · Reads labels unused after 7 days · Returns with labels unused for 7 days - Step 2 · Reminds each customer · A template with the portal link - Step 3 · Answers the replies · Lost labels go to support A refund question answered with the date the dress was received. ## How Volty connects to Loop Returns Loop's REST API uses an API key sent in the X-Authorization header, with scopes chosen when the key is made. Volty needs read scopes only, through a custom connection our team builds. - 01 · Generate a key in Loop · In Loop Admin, open Returns Management, Tools & integrations, then Developer Tools, and generate an API key. - 02 · Pick the scopes · Returns and orders. Volty does not need carts, labels or webhook configuration. - 03 · Approve in Volty · An admin approves the connection once. - 04 · Set the tools · Each read tool is On, Check with staff, or Off. ### The tools Volty gets Each one is a switch on the Sources page in Volty. - Look up a return by order number · Reads - Read return details · Reads - Check order eligibility · Reads Reading tools can be turned on straight away. Anything that changes Loop Returns starts Off, and once on it can be set to check with staff, so each change waits for a colleague. ## Common questions ### Which Loop API scopes does Volty need? Returns and orders. An admin generates the key in Loop Admin under Returns Management, Tools & integrations, Developer Tools, and picks the scopes there. The key goes in the X-Authorization header. Volty does not need carts, label or webhook scopes, and an admin approves the connection once in Volty. ### Can Volty process or close a return in Loop? No. Loop's API can process, cancel or close returns, but Volty only reads them. It tells customers where a return stands and when a refund went out, and your team keeps processing returns in Loop. Exceptions such as damaged items go to a named colleague. ### Will Volty start an exchange for the customer? It checks the order's eligibility and the exchange window, explains the options, and sends the link to your Loop returns portal, where the customer starts the exchange. This keeps your return policy, fees and offers exactly as Loop applies them. ### How much does it cost to connect Loop Returns with Volty? Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger. ## Related integrations - Shopify E-commerce - Fulfil.io Retail & POS - Order Desk Retail & POS - Instagram DM Messaging channels - Gmail Email All integrations ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. ## Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · 8 October 2026 ### Meta now charges for WhatsApp replies The Leonard and Volty Show · 1 October 2026 ### Too busy to hire? The Leonard and Volty Show · 21 September 2026 ### From $500 chatbot jobs to agentic AI The Leonard and Volty Show · 10 September 2026 ### Your AI is a new employee The Leonard and Volty Show · 4 September 2026 ### Trust in the AI world The Leonard and Volty Show · 29 August 2026 ### Does the AI model matter? The Leonard and Volty Show · 19 August 2026 ### What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026 ## Links - [Retail & POS](https://voltade.com/integrations?category=retail) - [ShopifyE-commerce](https://voltade.com/integrations/shopify) - [Fulfil.ioRetail & POS](https://voltade.com/integrations/fulfil-io) - [Order DeskRetail & POS](https://voltade.com/integrations/order-desk) - [Instagram DMMessaging channels](https://voltade.com/integrations/instagram) - [GmailEmail](https://voltade.com/integrations/gmail) - [All integrations](https://voltade.com/integrations)