# Lazada and Volty > Volty answers Lazada order and stock questions on WhatsApp and Instagram. When buyers message your WhatsApp or Instagram about a Lazada order or listing, Volty answers from your Lazada shop. Talk to Volty · Free trial Updated Nov 2, 2026 ## The wrong model Volty checks the order and passes the exchange to the seller. TW Tan Wei Ming WhatsApp · Customer I ordered the case for iPhone 15 but my phone is the 15 Pro. Can exchange? Order 846203317 Checked Lazada · 846203317 · Delivered Oct 31 · Clear case, iPhone 15 Volty Hi Wei Ming, sorry about the mix-up. Your order of the iPhone 15 clear case was delivered on October 31. I've passed the exchange to Joanne, and she will message you today with how to send it back. Brought in Joanne · exchange for order 846203317 Lazada order 846203317 Delivered Buyer Tan Wei Ming Item Clear case · iPhone 15 Total S$12.90 Delivered Oct 31 What Volty reads is chosen when Lazada is connected ## What Volty does with Lazada Lazada is a large online marketplace across Southeast Asia. Volty reaches Lazada through a connection you request, because Lazada's Open Platform gives API access only to registered apps and signs every request. When a buyer messages your WhatsApp or Instagram, Volty can check their Lazada order or a listing's stock and answer from it. - Order status on your channels · Buyers who message you directly get their Lazada order status. - Stock and alternatives · When a listing is sold out, Volty suggests what is in stock. - Exchanges to you · A wrong model or a fault comes to you with the order attached. - Changes start Off · Anything that changes an order stays Off until an admin switches it on. Connects with Lazada's API, on request Volty reads Chosen by your admin: orders, listings, stock Volty can change Chosen by your admin, Off by default Setup Request it from Volty's chat Category E-commerce Order and stock status read from your Lazada shop. ### Sold out on Lazada A buyer asks about a sold-out charger, and Volty suggests one in stock. AK aliyah.k Instagram · Customer Do you have a 65W charger that works with Samsung? Your Lazada shop says sold out. Checked Lazada · 65W USB-C charger · Sold out · 45W in stock Volty The 65W is sold out right now. The 45W USB-C charger is in stock and fast-charges most recent Samsung phones. 45W USB-C Charger In stock on Lazada S$24.90 ## As an automation Listing data comes from your Lazada connection. Describe it to Volty in a sentence; it drafts the automation and an admin turns it on. Stock question to order - When · A buyer asks about stock · On Instagram or WhatsApp - Step 1 · Volty checks the listing · From your Lazada connection - Step 2 · Answers or suggests another · From what is in stock - Step 3 · Sends the listing link · To order on Lazada Exchanges reach you with the order attached. ## How Volty connects to Lazada Request this connection from Volty's chat or at team@voltade.com. Lazada's Open Platform gives API access only to registered apps and signs every request, so Voltade applies for access with you. Once it is in place, an admin approves the connection once before Volty uses it. - 01 · Request access · From Volty's chat or at team@voltade.com. - 02 · Choose what Volty reads and writes · Orders and listings, as your Lazada shop allows. - 03 · Approve the connection · An admin approves it once in Volty. - 04 · Set the switches · Each tool is On, Check with staff, or Off. ### The tools Volty gets Each one is a switch on the Sources page in Volty. - Find order · Reads - Read delivery status · Reads - Read listing and stock · Reads Reading tools can be turned on straight away. Anything that changes Lazada starts Off, and once on it can be set to check with staff, so each change waits for a colleague. ## Common questions ### How does Volty connect to Lazada? Request this connection from Volty's chat or at team@voltade.com. Lazada's Open Platform gives API access only to registered apps and signs every request, so Voltade applies for access with you. Once access is in place, an admin approves the connection once and chooses what Volty reads and writes. ### Does Volty reply inside the Lazada app? No. Volty answers buyers who message your WhatsApp, Instagram, Messenger, web chat or email, and reads their Lazada order through the connection. ### How much does it cost to connect Lazada with Volty? Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger. ## Related integrations - Shopee E-commerce - Shopify E-commerce - SiteGiant Industry & regional systems - WhatsApp Business API Messaging channels - Instagram DM Messaging channels All integrations ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · October 8, 2026 Meta now charges for WhatsApp replies The Leonard and Volty Show · October 1, 2026 Too busy to hire? The Leonard and Volty Show · September 21, 2026 From $500 chatbot jobs to agentic AI The Leonard and Volty Show · September 10, 2026 Your AI is a new employee The Leonard and Volty Show · September 4, 2026 Trust in the AI world The Leonard and Volty Show · August 29, 2026 Does the AI model matter? The Leonard and Volty Show · August 19, 2026 What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, October 8, 2026 ## Links - [E-commerce](https://voltade.com/integrations?category=ecommerce) - [ShopeeE-commerce](https://voltade.com/integrations/shopee) - [ShopifyE-commerce](https://voltade.com/integrations/shopify) - [SiteGiantIndustry & regional systems](https://voltade.com/integrations/sitegiant) - [WhatsApp Business APIMessaging channels](https://voltade.com/integrations/whatsapp) - [Instagram DMMessaging channels](https://voltade.com/integrations/instagram) - [All integrations](https://voltade.com/integrations)