# Klaviyo and Volty > Volty reads Klaviyo profiles and campaigns to answer shoppers on WhatsApp and Instagram, and adds them to lists with approval. Volty reads a shopper's Klaviyo profile, lists and campaigns before it replies, and adds shoppers to lists when you allow it. Talk to Volty · Free trial Updated 2 Nov 2026 ## The code isn't working Volty reads the shopper's profile and the campaign before it explains. MG Michelle Gordon WhatsApp · Customer Hi, got your email about 20% off for VIPs. The code isn't working on the serum. Looked up Klaviyo · Michelle Gordon · VIP list · VIP week campaign, sent 30 Oct Volty Hi Michelle, sorry for the confusion. The VIP week code applies to full-price items, so it does not apply to the serum bundle, which is already discounted. The 30 ml Vitamin C serum on its own is $54.40 with the code. Would you like the link? Klaviyo profile Michelle Gordon VIP Lists VIP, Newsletter Last campaign VIP week · 30 Oct Subscribed to Email and SMS Matched by Verified phone number Read from Klaviyo during the conversation ## What Volty does with Klaviyo Klaviyo is the email and SMS marketing platform many online brands run their campaigns and flows on. Volty connects to Klaviyo with one sign-in. It can read a shopper's profile, the lists they are on and your campaigns, so when a shopper messages about an offer Volty answers knowing what they received. When you allow it, Volty can add a shopper to a list. - Profile-aware replies · Lists and recent campaigns read for the shopper. - Offers answered correctly · Volty reads the campaign the shopper is asking about. - Lists from conversations · A shopper who asks for a restock alert can be added to the list. - Writes start Off · Each change can be set to wait for a colleague. Connects with One Klaviyo sign-in Volty reads Profiles, lists, campaigns, flows Volty can change Add profiles to lists, when turned on Setup A few minutes Category Marketing & ads Each shopper's profile in view before Volty replies. ### Tell me when it's back A shopper asks about a restock, and Volty proposes adding her to the list. TS tanya.skin Instagram · Customer Will the mineral sunscreen be back soon? Please let me know! Volty It's due back next week. Would you like to join the restock list, so we email you the day it lands? Yes, same email as my orders Waiting for approval Add to Klaviyo list: Restock · Mineral sunscreen, Tanya Ho Approve · Edit · Decline ## As an automation Describe it to Volty in a sentence; it drafts the automation and an admin turns it on. Campaign question to answer - When · A campaign goes out · From Klaviyo - Step 1 · A shopper asks about it · On WhatsApp - Step 2 · Volty reads their profile · And the campaign they got - Step 3 · Answers or brings in the team · With the profile attached Offer questions answered from what she received. ## How Volty connects to Klaviyo An admin signs in to Klaviyo from the Sources page and picks the tools Volty may use. - 01 · Sign in to Klaviyo · With the account your campaigns run in. - 02 · Turn on the reads · Profiles, lists, campaigns and flows. - 03 · Choose the writes · Add to list and update profile start Off. ### The tools Volty gets Each one is a switch on the Sources page in Volty. - Find profile · Reads - Read lists · Reads - Read campaigns and flows · Reads - Add to list · Changes - Update profile · Changes Reading tools can be turned on straight away. Anything that changes Klaviyo starts Off, and once on it can be set to check with staff, so each change waits for a colleague. ## Common questions ### Can Volty change records in Klaviyo? Only when an admin allows it. Every tool has its own switch: tools that only read can be turned on, and tools that change a record start Off. A tool that is on can be set to check with staff, so each change waits for a colleague to approve it. ### How much does it cost to connect Klaviyo with Volty? Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger. ## Related integrations - Mailchimp Marketing & ads - Shopify E-commerce - Instagram DM Messaging channels - WhatsApp Business API Messaging channels All integrations ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. ## Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · 8 October 2026 ### Meta now charges for WhatsApp replies The Leonard and Volty Show · 1 October 2026 ### Too busy to hire? The Leonard and Volty Show · 21 September 2026 ### From $500 chatbot jobs to agentic AI The Leonard and Volty Show · 10 September 2026 ### Your AI is a new employee The Leonard and Volty Show · 4 September 2026 ### Trust in the AI world The Leonard and Volty Show · 29 August 2026 ### Does the AI model matter? The Leonard and Volty Show · 19 August 2026 ### What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026 ## Links - [Marketing & ads](https://voltade.com/integrations?category=marketing) - [MailchimpMarketing & ads](https://voltade.com/integrations/mailchimp) - [ShopifyE-commerce](https://voltade.com/integrations/shopify) - [Instagram DMMessaging channels](https://voltade.com/integrations/instagram) - [WhatsApp Business APIMessaging channels](https://voltade.com/integrations/whatsapp) - [All integrations](https://voltade.com/integrations)