# Kipu Health and Volty > People reach Volty on web chat late at night and book an admissions callback or tour from the Kipu Health calendar, and Volty never confirms who is in care. Addiction treatment and behavioral health facilities on Kipu Health answer late-night program questions on web chat and book admissions callbacks and tours, without ever confirming who is in care. Talk to Volty · Free trial Updated 3 Nov 2026 ## A late-night callback Lisa writes before midnight. Volty books Brandon from admissions for 8am and asks only for a name and number. WV Website visitor Web chat · Website visitor Hi, I'd like to talk to someone about getting started. Can someone call me tomorrow? Checked Kipu · Admissions · Tue Nov 3 · free 8am, 9:30am, 11am Volty Thank you for reaching out. Our admissions team can call you tomorrow at 8am, 9:30am or 11am. Which works, and what first name and number should they use? If anyone is in danger right now, please call 911. 8am please. 615-555-0177. I'm Lisa. Volty Booked: Brandon from admissions will call you at 8am tomorrow on 615-555-0177, Lisa. Google Calendar Admissions · Brandon Hayes Tue 3 Wed 4 9a · 10a · 11a · 12p · 1p · 2p · 3p · 4p Callback · Lisa · Tour Callback · Tour ## What Volty does with Kipu Health Kipu Health is an EMR for addiction treatment and behavioral health facilities. Volty works only with the admissions calendar your facility shares from it. People often write at night; Volty answers general questions about the programs you offer, books a callback with admissions or a campus tour, and gives the name of the person who will call. It asks for a first name and phone number and nothing about anyone's situation, never confirms or denies that a person is in your care, and hands anything about health or safety to a person at once. - Callbacks booked at 11pm · Someone who writes late gets a morning time with admissions. - Confidential by default · Volty will not say whether a person is or was a patient. - Name and number only · If a visitor starts describing health details, Volty says it cannot discuss them and offers a call with admissions instead. - Bookings are a switch · Booking callbacks and tours starts Off until admissions turns it on. Connects with Kipu API key, requested by your facility Volty reads Admissions calendar openings Volty can change Callbacks and tours, once switched on Setup The Volty team builds it with your admissions lead Category Clinics & healthcare A late message gets a morning callback time. ### What programs and which insurers Daniel asks what the facility offers and whether it takes his plan. Volty answers from the facility's approved policy and books a tour. WV Website visitor Web chat · Website visitor Do you have outpatient programs, and do you take Blue Cross? Volty We offer residential, partial hospitalization and intensive outpatient programs. We are in network with Blue Cross Blue Shield and most major commercial plans, and admissions checks your specific coverage on the call. Would you like a call or a tour of the campus? A tour this Saturday Checked Kipu · Admissions · Sat Nov 7 · tours at 10am and 1pm Volty Saturday, November 7 has tours at 10am and 1pm. Which would you like, and what number should we text a reminder to? ## As an automation Describe it to Volty in a sentence; it drafts the automation and an admin turns it on. A late inquiry - When · Someone writes · Late in the evening - Step 1 · Answers about programs · From your approved answers - Step 2 · Callback or tour booked · On the admissions calendar - Step 3 · Name and time for admissions · Ready for the morning A father books a Saturday tour of the campus. ## How Volty connects to Kipu Health Kipu offers more than 40 APIs to its clients and to developers working with a client, and access requires a Kipu API key. Your facility requests the key from Kipu, and our team scopes the connection to the admissions calendar alone. - 01 · Request a Kipu API key · Your facility asks Kipu for API access for this connection. - 02 · Keep the scope narrow · The admissions calendar only. Patient records stay out. - 03 · Approve in Volty · Our team builds the custom connection and your admin approves it. - 04 · Decide how calls are booked · Off, Check with staff, or On. ### The tools Volty gets Each one is a switch on the Sources page in Volty. - Admissions team openings · Reads - Campus tour times · Reads - Book an admissions callback · Changes - Book a campus tour · Changes Reading tools can be turned on straight away. Anything that changes Kipu Health starts Off, and once on it can be set to check with staff, so each change waits for a colleague. ## Common questions ### Will Volty tell a caller whether someone is a patient? No. Volty's instructions for your facility tell it never to confirm or deny that a person is, or was, in your care. It answers general questions about your programs, books a callback or tour, and asks only for a first name and phone number. Volty is for scheduling and front-desk questions, not for health records, and does not sign a BAA. ### How does Kipu grant access? Kipu provides its APIs to clients and to developers working with a client, and access needs a Kipu API key. Your facility requests the key from Kipu, the Volty team scopes the custom connection to the admissions calendar alone, and your admin approves it in Volty. ### What does Volty do with a crisis message? It does not try to handle it. Your team names who is alerted, day and night, and any message about safety or health goes to that person at once. The reply Volty sends points to emergency help such as 911 or 988, in words your team approves. ### How much does it cost to connect Kipu Health with Volty? Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger. ## Related integrations - Ritten Clinics & healthcare - CentralReach Clinics & healthcare - Web chat Messaging channels - Google Calendar Calendar & booking - Custom API Developer & analytics All integrations ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. ## Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · 8 October 2026 ### Meta now charges for WhatsApp replies The Leonard and Volty Show · 1 October 2026 ### Too busy to hire? The Leonard and Volty Show · 21 September 2026 ### From $500 chatbot jobs to agentic AI The Leonard and Volty Show · 10 September 2026 ### Your AI is a new employee The Leonard and Volty Show · 4 September 2026 ### Trust in the AI world The Leonard and Volty Show · 29 August 2026 ### Does the AI model matter? The Leonard and Volty Show · 19 August 2026 ### What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026 ## Links - [Clinics & healthcare](https://voltade.com/integrations?category=clinics) - [RittenClinics & healthcare](https://voltade.com/integrations/ritten) - [CentralReachClinics & healthcare](https://voltade.com/integrations/centralreach) - [Web chatMessaging channels](https://voltade.com/integrations/web-chat) - [Google CalendarCalendar & booking](https://voltade.com/integrations/google-calendar) - [Custom APIDeveloper & analytics](https://voltade.com/integrations/custom-api) - [All integrations](https://voltade.com/integrations)