# Jira and Volty > Volty checks customer bug reports against Jira, answers with the fix status, and files new issues with approval. Volty checks customer bug reports against your Jira issues, tells customers where the fix stands, and files new issues when you allow it. Talk to Volty · Free trial Updated 2 Nov 2026 ## A bug the team already knows Volty finds the open issue, answers the customer and proposes adding their report to it. RP Ryan Patel Web chat · Customer The Export to PDF button does nothing since yesterday. Searched Jira · LDG-1482 · PDF export fails on Safari · In progress Volty Thanks for telling us, Ryan. Our engineers are already fixing a PDF export problem in Safari. Are you on Safari? If so, Chrome exports normally in the meantime. Yes, Safari on a Mac. Waiting for approval Comment on Jira LDG-1482: also reported by Ryan Patel, Safari on macOS, Pro plan Approve · Edit · Decline Jira issue LDG-1482 In progress Summary PDF export fails on Safari Priority High Assignee Arjun Pillai Sprint Sprint 46 Read from Jira during the conversation ## What Volty does with Jira Jira is where software teams track issues, bugs and sprints. Volty connects to Jira with one sign-in. When a customer reports a problem, Volty can search for an issue that already covers it and tell them where the fix stands, and if none exists it can propose a new issue with the details your engineers need. - Known issues first · Volty searches Jira before it treats a report as new. - Reports with the details · A new issue carries the steps, the browser and the customer's plan. - Status for support · Colleagues ask Volty where a bug stands without opening Jira. - Approval on every write · Writes start Off, and each can be set to wait for a colleague. Connects with One Jira sign-in Volty reads Projects, issues, comments Volty can change Create issues and add comments, when turned on Setup A few minutes Category Projects & tasks A clear report becomes a Jira issue the team can pick up. ### Support asks where it stands A support lead checks the issue from Volty's team chat. Support team Volty · Team chat C Colleague Where are we on the Safari PDF export bug? Looked up Jira · LDG-1482 · In progress · 2 comments today VoltyAPP LDG-1482 is in progress with Arjun in Sprint 46. His comment this morning says the fix is in code review. ## As an automation Describe it to Volty in a sentence; it drafts the automation and an admin turns it on. Bug report to Jira issue - When · A customer reports a bug · On your web chat - Step 1 · Volty asks for the steps · And checks for a known issue - Step 2 · Creates the issue · Approved by a colleague - Step 3 · Tells the customer · That the team has it Customers hear where the fix stands. ## How Volty connects to Jira An admin signs in to Jira from the Sources page. The sign-in decides which projects Volty can see, and the tool switches decide what it may do. - 01 · Sign in to Jira · With the user whose projects Volty should see. - 02 · Turn on the reads · Issue search, issues and comments. - 03 · Choose the writes · Create issue and add comment start Off. ### The tools Volty gets Each one is a switch on the Sources page in Volty. - Search issues · Reads - Read issue · Reads - Read comments · Reads - Create issue · Changes - Add comment · Changes Reading tools can be turned on straight away. Anything that changes Jira starts Off, and once on it can be set to check with staff, so each change waits for a colleague. ## Common questions ### Does Volty create duplicate Jira issues? Volty searches Jira for an issue that already covers the report first. If one exists, it can add the customer's report to it as a comment instead. ### Can Volty change records in Jira? Only when an admin allows it. Every tool has its own switch: tools that only read can be turned on, and tools that change a record start Off. A tool that is on can be set to check with staff, so each change waits for a colleague to approve it. ### How much does it cost to connect Jira with Volty? Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger. ## Related integrations - Linear Projects & tasks - GitHub Developer & analytics - Sentry Developer & analytics - Confluence Docs & knowledge - Slack Team chat All integrations ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. ## Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · 8 October 2026 ### Meta now charges for WhatsApp replies The Leonard and Volty Show · 1 October 2026 ### Too busy to hire? The Leonard and Volty Show · 21 September 2026 ### From $500 chatbot jobs to agentic AI The Leonard and Volty Show · 10 September 2026 ### Your AI is a new employee The Leonard and Volty Show · 4 September 2026 ### Trust in the AI world The Leonard and Volty Show · 29 August 2026 ### Does the AI model matter? The Leonard and Volty Show · 19 August 2026 ### What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026 ## Links - [Projects & tasks](https://voltade.com/integrations?category=projects) - [LinearProjects & tasks](https://voltade.com/integrations/linear) - [GitHubDeveloper & analytics](https://voltade.com/integrations/github) - [SentryDeveloper & analytics](https://voltade.com/integrations/sentry) - [ConfluenceDocs & knowledge](https://voltade.com/integrations/confluence) - [SlackTeam chat](https://voltade.com/integrations/slack) - [All integrations](https://voltade.com/integrations)