# Instagram and Volty > Volty answers Instagram DMs and story replies, reads the photos customers send, and keeps them in one inbox with WhatsApp and email. Volty answers your Instagram DMs and the replies to your stories, reads the photos customers send, and keeps every Instagram customer in the same inbox as WhatsApp and email. Talk to Volty · Free trial Updated 2 Nov 2026 ## A story reply turns into an order A follower replies to a story with a price question. JE jasmine.eats Instagram · Customer Replied to your story: "Halloween box is back" omg how much is this and can i get it delivered sat? Volty Hi Jasmine! The Halloween box is $38 for 12 macarons, and Saturday delivery is open from 10am to 2pm. Halloween Macaron Box 12 pieces · limited $38.00 yes pls! to Park Slope Volty Here's the order link with Saturday delivery. Let me know once it's done and I'll check it went through. Instagram contact @jasmine.eats Story reply Story Halloween box is back Also on WhatsApp Interested in Halloween box Assigned Volty The story is kept beside the reply ## What Volty does with Instagram DM Instagram is where many customers first see you, and its DMs are where they ask the price. Customers often send a photo. Volty reads images, so a screenshot of a cake or a product is a question it can answer. Instagram contacts sit in the same inbox and contact list as WhatsApp and email. - Story replies with context · Volty sees the story a customer replied to. - Photos understood · A screenshot of a product is read before Volty answers. - One contact everywhere · An Instagram customer who later writes on WhatsApp can be the same contact. - Hand to a person · Custom orders and complaints go to a colleague with the thread attached. Connects with Facebook Login, with your Instagram professional account Volty reads DMs, story replies, photos Volty can change Sends replies inside Instagram's 24-hour window Setup A few minutes Category Messaging channels Customers send photos and ask for the same thing. ### A photo instead of a question The customer sends a picture and two words. MK marcus.k Instagram · Customer this one? photo.jpg Read the photo · Chocolate drip cake, 2 tiers Volty That looks like our two-tier chocolate drip cake. It's $95 and needs 3 days' notice. Would you like to order one? ## As an automation What Volty does with a busy story. Describe it to Volty in a sentence; it drafts the automation and an admin turns it on. Story reply follow-up - When · Someone replies to a story · With the story attached - Step 1 · Answers price and delivery · From your catalogue and pages - Step 2 · Tags the interest · So a later broadcast can find them - Step 3 · Brings in a colleague · For custom orders Price and availability answered from your catalogue. ## How Volty connects to Instagram DM An admin adds Instagram under Channels and signs in with the Facebook account that manages the professional account. - 01 · Use a professional account · Business or creator, linked to a Facebook Page. - 02 · Add Instagram in Channels · Sign in and pick the account. - 03 · Allow message access · In Instagram's settings, connected tools may access messages. ### The tools Volty gets Each one is a switch on the Sources page in Volty. - Reply to DMs · Changes - Read story replies · Reads - Read photos · Reads Reading tools can be turned on straight away. Anything that changes Instagram DM starts Off, and once on it can be set to check with staff, so each change waits for a colleague. ## Common questions ### Which Instagram accounts work with Volty? A professional account, business or creator, linked to a Facebook Page. ### Does Volty see which story a customer replied to? Yes. A story reply arrives with the story it answered, and the inbox shows it above the reply. ### How much does it cost to connect Instagram with Volty? Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger. ## Related integrations - WhatsApp Business API Messaging channels - Facebook Messenger Messaging channels - TikTok Ads Marketing & ads - Shopify E-commerce - Facebook Pages Social media All integrations ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. ## Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · 8 October 2026 ### Meta now charges for WhatsApp replies The Leonard and Volty Show · 1 October 2026 ### Too busy to hire? The Leonard and Volty Show · 21 September 2026 ### From $500 chatbot jobs to agentic AI The Leonard and Volty Show · 10 September 2026 ### Your AI is a new employee The Leonard and Volty Show · 4 September 2026 ### Trust in the AI world The Leonard and Volty Show · 29 August 2026 ### Does the AI model matter? The Leonard and Volty Show · 19 August 2026 ### What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026 ## Links - [Messaging channels](https://voltade.com/integrations?category=messaging) - [WhatsApp Business APIMessaging channels](https://voltade.com/integrations/whatsapp) - [Facebook MessengerMessaging channels](https://voltade.com/integrations/meta-messenger) - [TikTok AdsMarketing & ads](https://voltade.com/integrations/tiktok-ads) - [ShopifyE-commerce](https://voltade.com/integrations/shopify) - [Facebook PagesSocial media](https://voltade.com/integrations/facebook-pages) - [All integrations](https://voltade.com/integrations)