# Hopstack and Volty > Brands email to ask whether an inbound container is sellable yet and shoppers ask on Instagram about a stuck order, and Volty answers both from Hopstack. Brands ask whether an inbound consignment was counted in and their shoppers ask about orders, and Volty answers both from Hopstack records. Talk to Volty · Free trial Updated 2 Nov 2026 ## An inbound container Northfield Outdoor wants to know if its container is sellable yet. JW Jordan Whitaker Gmail · Brand partner Has our container from Long Beach been received? The reference is ASN-3309. Called Hopstack · ASN-3309 · Received Oct 31 · 2,400 of 2,400 units Volty Hi Jordan, ASN-3309 was received on October 31. All 2,400 units were counted in and are now available to ship. Hopstack receipt ASN-3309 Received Brand Northfield Outdoor Co. Expected 2,400 units Received 2,400 · Oct 31 Status Available to ship Consignment ASN-3309 from Hopstack ## What Volty does with Hopstack Hopstack is warehouse management and fulfillment software for 3PLs and brands. Volty reads Hopstack consignments, inventory and orders with an API key created in the Hopstack dashboard. A brand partner asks whether its Long Beach container was counted in and gets the received units back, and a shopper messaging on Instagram hears when the jacket ships. - Consignments counted in · Expected and received units for an inbound consignment, read on request. - Shoppers on Instagram · Order pack and ship status for the shopper who asks in DMs. - Brand data stays separate · A brand partner is matched first, and Volty reads only that brand's records. - Orders proposed, then approved · New orders start Off and can wait for your team. Connects with Hopstack API key from the dashboard Volty reads Consignments, inventory, orders, shipments Volty can change Order creation, Off unless you turn it on Setup Our team, once support enables keys Category Logistics & automotive Inbound receipts checked before Volty replies. ### A shopper's order Tasha thinks her jacket is stuck in processing. T tashawilliams Instagram · Customer Hey, my jacket order #88214 still says processing? Called Hopstack · Order 88214 · Packed Nov 1 · FedEx Home Volty Hi Tasha, your jacket was packed yesterday and goes out with FedEx Home today. You'll get the tracking link by email once it's scanned. ## As an automation Describe it to Volty in a sentence; it drafts the automation and an admin turns it on. Receipt confirmations - When · End of the receiving shift · A Volty schedule - Step 1 · Consignments closed today · Counted units from Hopstack - Step 2 · One email per brand · Units received and variances - Step 3 · Follow-up questions · Answered, or passed to receiving Shoppers told where their order is from the fulfillment record. ## How Volty connects to Hopstack Hopstack keys are created by a user in the dashboard once support has turned the feature on. Our team builds Volty's connection on that key and your admin approves it before brands or shoppers are answered. - 01 · Ask Hopstack support · They enable API key access for your account. - 02 · Create the key · Click your username, open API Keys, then Create API-KEY. Hopstack shows the key once. - 03 · Agree what Volty reads · Consignments, inventory and orders, per brand you fulfill for. - 04 · Approve and switch · An admin approves the connection and decides which tools are On. ### The tools Volty gets Each one is a switch on the Sources page in Volty. - Match brand or shopper · Reads - Read consignment · Reads - Read available stock · Reads - Read shopper order · Reads - Create order · Changes Reading tools can be turned on straight away. Anything that changes Hopstack starts Off, and once on it can be set to check with staff, so each change waits for a colleague. ## Common questions ### How do we create a Hopstack API key for Volty? Hopstack support first turns on API key access for your account. A user then clicks their username in the dashboard, opens API Keys, chooses Create API-KEY and names it. The key is displayed once, so it goes straight into our setup form. ### What does Volty read about an inbound shipment? Hopstack tracks inbound stock as consignments. Volty reads the consignment a brand references, how many units were expected and how many were counted in, and whether the stock is available to ship. ### Can a shopper on Instagram ask about an order fulfilled by our 3PL? Yes, if the brand routes its Instagram inbox to Volty. Volty matches the order number to the shopper, reads the pack and ship status from Hopstack, and passes anything about refunds to the brand's own support team. ### How much does it cost to connect Hopstack with Volty? Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger. ## Related integrations - Extensiv 3PL Warehouse Manager Logistics & automotive - Logiwa Logistics & automotive - ShipHero Logistics & automotive - Shopify E-commerce - Gmail Email All integrations ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. ## Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · 8 October 2026 ### Meta now charges for WhatsApp replies The Leonard and Volty Show · 1 October 2026 ### Too busy to hire? The Leonard and Volty Show · 21 September 2026 ### From $500 chatbot jobs to agentic AI The Leonard and Volty Show · 10 September 2026 ### Your AI is a new employee The Leonard and Volty Show · 4 September 2026 ### Trust in the AI world The Leonard and Volty Show · 29 August 2026 ### Does the AI model matter? The Leonard and Volty Show · 19 August 2026 ### What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026 ## Links - [Logistics & automotive](https://voltade.com/integrations?category=logistics) - [Extensiv 3PL Warehouse ManagerLogistics & automotive](https://voltade.com/integrations/extensiv-3pl-warehouse-manager) - [LogiwaLogistics & automotive](https://voltade.com/integrations/logiwa) - [ShipHeroLogistics & automotive](https://voltade.com/integrations/shiphero) - [ShopifyE-commerce](https://voltade.com/integrations/shopify) - [GmailEmail](https://voltade.com/integrations/gmail) - [All integrations](https://voltade.com/integrations)