# Google Contacts and Volty > Volty finds the sender in Google Contacts before it replies on WhatsApp, and saves new enquiries with a label, with approval. Volty recognises past clients from your Google Contacts and their labels, and saves new enquiries as contacts when you allow it. Talk to Volty · Free trial Updated 2 Nov 2026 ## A past client calls you back Volty finds her in Google Contacts and treats it as a return visit. ER Emily Ross WhatsApp · Customer Hi Sam, the bathroom you did for us last year is leaking at the pipe under the sink. Can you come take a look? Looked up Google Contacts · Emily Ross · Past client · Oak Park Volty Hi Emily, sorry to hear that. Sam can come and look at it. Are you free on Wednesday or Thursday morning? Thursday morning works Volty Noted, Thursday morning. Sam will message you today to confirm the time. Google contact Emily Ross Past client Labels Past client · Oak Park Notes Bathroom renovation, 2025 Saved by Sam Matched by Phone number Read from Google Contacts during the conversation ## What Volty does with Google Contacts Google Contacts is the address book behind a Google account, often the one a small business has kept since its first phone. Volty connects to Google Contacts with one sign-in. It can find the person behind a message and read their labels, so a past client is greeted as one, and when you allow it Volty saves a new enquiry as a contact with a label. - Past clients recognised · Volty finds the sender and their labels before it replies. - New contacts saved · A new enquiry can be saved with the right label. - Your own labels · Past client, supplier or subcontractor, as you already label them. - Writes start Off · Saving a contact can be set to wait for your approval. Connects with One Google sign-in Volty reads People, phone numbers, labels Volty can change Create and update contacts, when turned on Setup A few minutes Category CRM & sales Past clients and suppliers recognised by name. ### A new number asks for a quote No match in your contacts, so Volty asks the details and proposes saving them. RT Ryan Torres WhatsApp · Customer Hi, got your number from my neighbour. How much to redo a kitchen countertop? Volty Thanks for reaching out, Ryan. Do you have quartz or solid surface in mind, and roughly how long is the counter? Quartz, around 3 metres Waiting for approval New Google contact: Ryan Torres, label Enquiry · Kitchen countertop Approve · Edit · Decline ## As an automation Describe it to Volty in a sentence; it drafts the automation and an admin turns it on. New enquiry to saved contact - When · A new number messages you · Asking for a quote - Step 1 · Volty checks your contacts · And finds no match - Step 2 · Asks the job details · Size, material, timing - Step 3 · Saves the contact · With a label you approve Returning clients greeted as returning clients. ## How Volty connects to Google Contacts An admin signs in with Google from the Sources page and picks the tools Volty may use. - 01 · Sign in with Google · With the account that holds your contacts. - 02 · Turn on the reads · People and labels. - 03 · Choose the writes · Create and update contact start Off. ### The tools Volty gets Each one is a switch on the Sources page in Volty. - Search contacts · Reads - Read labels · Reads - Create contact · Changes - Update contact · Changes Reading tools can be turned on straight away. Anything that changes Google Contacts starts Off, and once on it can be set to check with staff, so each change waits for a colleague. ## Common questions ### Can Volty change records in Google Contacts? Only when an admin allows it. Every tool has its own switch: tools that only read can be turned on, and tools that change a record start Off. A tool that is on can be set to check with staff, so each change waits for a colleague to approve it. ### How much does it cost to connect Google Contacts with Volty? Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger. ## Related integrations - Google Calendar Calendar & booking - Google Sheets Spreadsheets & databases - Gmail Email - Google Workspace Docs & knowledge - WhatsApp Business API Messaging channels All integrations ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. ## Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · 8 October 2026 ### Meta now charges for WhatsApp replies The Leonard and Volty Show · 1 October 2026 ### Too busy to hire? The Leonard and Volty Show · 21 September 2026 ### From $500 chatbot jobs to agentic AI The Leonard and Volty Show · 10 September 2026 ### Your AI is a new employee The Leonard and Volty Show · 4 September 2026 ### Trust in the AI world The Leonard and Volty Show · 29 August 2026 ### Does the AI model matter? The Leonard and Volty Show · 19 August 2026 ### What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026 ## Links - [CRM & sales](https://voltade.com/integrations?category=crm) - [Google CalendarCalendar & booking](https://voltade.com/integrations/google-calendar) - [Google SheetsSpreadsheets & databases](https://voltade.com/integrations/google-sheets) - [GmailEmail](https://voltade.com/integrations/gmail) - [Google WorkspaceDocs & knowledge](https://voltade.com/integrations/google-workspace) - [WhatsApp Business APIMessaging channels](https://voltade.com/integrations/whatsapp) - [All integrations](https://voltade.com/integrations)