# GiveWP and Volty > Donors on your WordPress site check a GiveWP gift or report a double charge in web chat, and Volty reads the donation and flags any refund for staff. Nonprofits running GiveWP on their own WordPress site let donors check a gift or report a double charge on web chat, while Volty reads the donations and flags refunds for staff. Talk to Volty · Free trial Updated 2 Nov 2026 ## Donated twice by mistake Sarah clicked Donate twice this morning and noticed on her bank app. SG Sarah Goldberg Web chat · Donor I think I donated twice by mistake this morning. Can you check? Checked GiveWP · Sarah Goldberg · 2 gifts of $60 · Nov 1 at 9:12am and 9:14am · Animal Rescue Fund Volty Hi Sarah, I see two $60 gifts to the Animal Rescue Fund this morning, two minutes apart. I've asked our team to refund the second one, and they'll confirm by email. Waiting for approval GiveWP refund request: Sarah Goldberg, second $60 gift on Nov 1 at 9:14am Approve · Edit · Decline Google Sheets GiveWP donations · Sun Nov 1 | | Time | Donor | Form | Amount | | --- | --- | --- | --- | --- | | 2 | 8:47am | James Carter | General Fund | $25 | | 3 | 9:12am | Sarah Goldberg | Animal Rescue Fund | $60 | | 4 | 9:14am | Sarah Goldberg | Animal Rescue Fund | $60 | | 5 | 9:30am | Nicole Baptiste | Spay and Neuter Fund | $100 | Row 4 added by Volty ## What Volty does with GiveWP GiveWP is the donation and fundraising plugin for WordPress, keeping the donation forms, donors and gifts on the nonprofit's own site. Because GiveWP runs inside your own WordPress site, our team connects Volty to your site's GiveWP API with keys generated for one WordPress user. Donors ask on web chat or WhatsApp whether a gift reached the right fund or whether they gave twice, and Volty reads the donations on the form to answer. - Down to the minute · Donation times show a double gift two minutes apart. - Form equals fund · Each GiveWP form maps to a fund, so the donor hears the fund name. - Your site, your data · Donations stay in your WordPress database. Volty reads them through the API. - Refunds by a person · Volty flags the duplicate, and a staff member issues the refund. Connects with GiveWP API on your WordPress site Volty reads Donations, donors, forms, subscriptions Volty can change Refund requests, with staff approval Setup Your WordPress admin and our team Category Churches & nonprofits Hector's gift to the pantry fund is confirmed in one reply. ### Which fund did it go to Hector wants to know the spay and neuter fund got his $75. HM Hector Morales WhatsApp · Donor Did my gift last week go to the spay and neuter fund? Checked GiveWP · Hector Morales · $75 · Oct 27 · Spay and Neuter Fund Volty It did, Hector. Your $75 gift on October 27 went to the Spay and Neuter Fund. Thank you! ## As an automation Describe it to Volty in a sentence; it drafts the automation and an admin turns it on. Thank new monthly donors - When · Monthly, on the 1st · Volty's monthly job starts - Step 1 · Finds new recurring donors · Subscriptions started last month - Step 2 · Thanks them by email · From the rescue's address - Step 3 · Reads donor replies · Foster questions go to staff David's first monthly gift gets a thank-you note. ## How Volty connects to GiveWP GiveWP ties its API keys to a WordPress user. By default no user can generate them, so a site admin first enables the capability, then creates keys for the user Volty will act as. - 01 · Enable key generation · In WordPress, open Users > Your Profile, find Give API Keys, tick Generate API Key and save. - 02 · Generate keys for a Volty user · On the API tab of GiveWP settings, enter a dedicated user's name and click Generate New API Keys. - 03 · Share the site address and keys · Our team builds the connection to your WordPress site's GiveWP API and tests it on a recent donation. - 04 · Site owner approves · A workspace admin approves the connection. Refund requests start Off. ### The tools Volty gets Each one is a switch on the Sources page in Volty. - Find donor · Reads - List donor's donations · Reads - Read form and fund · Reads - Flag refund for staff · Changes Reading tools can be turned on straight away. Anything that changes GiveWP starts Off, and once on it can be set to check with staff, so each change waits for a colleague. ## Common questions ### Does Volty need a plugin on our WordPress site? No extra plugin. Volty reads GiveWP through the API that GiveWP already provides on your site. A site admin enables API key generation under Users > Your Profile, then generates keys for a dedicated user on GiveWP's API tab. Our team builds the connection with those keys and your site address. ### Can Volty refund a duplicate GiveWP donation? No. Volty can see two gifts minutes apart and flag the second one for your team, but the refund is issued by a staff member through your payment gateway. The flag is a tool that starts Off; most teams set it to Check with staff. ### Which WordPress user should the keys belong to? Create a dedicated user for Volty, give it only the role it needs, and generate GiveWP keys for that user. Then revoking that one user's keys cuts Volty off without touching staff logins, and the keys never belong to someone who might leave. ### How much does it cost to connect GiveWP with Volty? Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger. ## Related integrations - WordPress Website builders - Donorbox Churches & nonprofits - Givebutter Churches & nonprofits - Stripe Payments - Web chat Messaging channels All integrations ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. ## Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · 8 October 2026 ### Meta now charges for WhatsApp replies The Leonard and Volty Show · 1 October 2026 ### Too busy to hire? The Leonard and Volty Show · 21 September 2026 ### From $500 chatbot jobs to agentic AI The Leonard and Volty Show · 10 September 2026 ### Your AI is a new employee The Leonard and Volty Show · 4 September 2026 ### Trust in the AI world The Leonard and Volty Show · 29 August 2026 ### Does the AI model matter? The Leonard and Volty Show · 19 August 2026 ### What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026 ## Links - [Churches & nonprofits](https://voltade.com/integrations?category=churches) - [WordPressWebsite builders](https://voltade.com/integrations/wordpress) - [DonorboxChurches & nonprofits](https://voltade.com/integrations/donorbox) - [GivebutterChurches & nonprofits](https://voltade.com/integrations/givebutter) - [StripePayments](https://voltade.com/integrations/stripe) - [Web chatMessaging channels](https://voltade.com/integrations/web-chat) - [All integrations](https://voltade.com/integrations)