# Fulfil.io and Volty > Shoppers ask on Instagram why half an order arrived, and Volty reads the Fulfil.io sales order and its shipments, while ops staff ask what is late. D2C shoppers ask why half an order arrived or where a return stands, and Volty answers from the Fulfil sales order and its shipments, drafting returns for your support team to approve. Talk to Volty · Free trial Updated 2 Nov 2026 ## Half an order arrived Chris received the hoodie but not the joggers. Volty reads both shipments on SO48213. CN chris.nakamura Instagram · Customer Got my hoodie but not the joggers? Order #48213 Checked Fulfil · SO48213 · 2 shipments · hoodie delivered · joggers in transit Volty Your order shipped in two boxes, Chris. The joggers are on their way and due Thursday. Order SO48213 · Part delivered Joggers, black, M · Thu 5 Nov Fulfil sales order SO48213 Part delivered Shipment 1 Hoodie · delivered 2 Nov Shipment 2 Joggers · in transit Carrier UPS Ground Matched by Order number and email Sales order and shipments read from your Fulfil instance ## What Volty does with Fulfil.io Fulfil.io is the ERP e-commerce and D2C brands run their orders, inventory, warehouse and accounting on. Our team connects Fulfil to Volty with a personal access token or an OAuth app on your Fulfil instance, scoped to the models you agree. Customers ask where their order is on Instagram, email or your web chat, and Volty answers from the sales order and its shipments, and starts a return for a colleague to approve. - Where is my order · Each sales order is read with its shipments, carriers and tracking numbers. - Split shipments explained · When an order leaves in more than one box, Volty says which lines shipped and which are still to come. - Returns for approval · A return is drafted against the sales order and waits for a support agent to approve it. - Ops asks Volty · The ops lead asks in team chat which orders are three or more days without a shipment. Connects with Fulfil REST API, personal access token Volty reads Sales orders, shipments, stock Volty can change Return drafts, Off by default Setup Private integration built by our team Category Retail & POS Orders past three days without a shipment, listed for the ops lead. ### Late to ship Rosa wants the orders that are stuck before standup. Volty finds five waiting on two SKUs. Ops team Volty · Team chat R Rosa Any orders past 3 days without a shipment? Checked Fulfil · 5 orders · waiting on stock of 2 SKUs VoltyAPP Five orders are past 3 days. All are waiting on the canvas tote in olive or the crew sock 3-pack, which are due in Friday. ## As an automation Describe it to Volty in a sentence; it drafts the automation and an admin turns it on. Delay notices - When · Every morning · Runs at 8am - Step 1 · Reads orders waiting on stock · Sales orders waiting on stock - Step 2 · Tells each customer · With the new ship date - Step 3 · Answers the replies · And passes refund requests to support A two-box order explained to the customer from its shipments. ## How Volty connects to Fulfil.io Fulfil includes API access on every plan. Private integrations use a personal access token and public apps use OAuth 2.0, both with scoped permissions. Our team builds Volty's custom connection as a private integration. - 01 · Generate a personal access token · A Fulfil user with the right permissions creates one for Volty. - 02 · Scope the models · Sales orders, shipments, products and stock, plus returns if you want drafts. - 03 · Approve the connection · A Volty admin approves it once. - 04 · Set Draft a return · It starts Off. Check with staff is the common choice. ### The tools Volty gets Each one is a switch on the Sources page in Volty. - Find a customer · Reads - Read a sales order with shipments · Reads - Read product stock · Reads - Draft a return · Changes Reading tools can be turned on straight away. Anything that changes Fulfil.io starts Off, and once on it can be set to check with staff, so each change waits for a colleague. ## Common questions ### Is API access a paid extra on Fulfil? Fulfil says API access is included on every plan. For Volty, our team builds a private integration that uses a personal access token with scoped permissions, rather than a public OAuth app. An admin approves the connection once in Volty before Volty makes any call to your Fulfil instance. ### Can Volty explain a split shipment to a customer? Yes. Volty reads the sales order together with its shipments, so it can say which items left in which box, the carrier, and when the rest is due. Customers on Instagram, email or web chat get the same answer your ops team would read in Fulfil. ### Can Fulfil events trigger messages from Volty? Fulfil sends webhooks for events such as an order created or a shipment shipped. Volty's scheduled automations can also read sales orders waiting on stock each morning and send customers an approved WhatsApp template with the new date. Which of these you use is agreed during setup. ### How much does it cost to connect Fulfil.io with Volty? Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger. ## Related integrations - Shopify E-commerce - Loop Returns Retail & POS - Order Desk Retail & POS - NetSuite Accounting & ERP - Instagram DM Messaging channels All integrations ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. ## Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · 8 October 2026 ### Meta now charges for WhatsApp replies The Leonard and Volty Show · 1 October 2026 ### Too busy to hire? The Leonard and Volty Show · 21 September 2026 ### From $500 chatbot jobs to agentic AI The Leonard and Volty Show · 10 September 2026 ### Your AI is a new employee The Leonard and Volty Show · 4 September 2026 ### Trust in the AI world The Leonard and Volty Show · 29 August 2026 ### Does the AI model matter? The Leonard and Volty Show · 19 August 2026 ### What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026 ## Links - [Retail & POS](https://voltade.com/integrations?category=retail) - [ShopifyE-commerce](https://voltade.com/integrations/shopify) - [Loop ReturnsRetail & POS](https://voltade.com/integrations/loop-returns) - [Order DeskRetail & POS](https://voltade.com/integrations/order-desk) - [NetSuiteAccounting & ERP](https://voltade.com/integrations/netsuite) - [Instagram DMMessaging channels](https://voltade.com/integrations/instagram) - [All integrations](https://voltade.com/integrations)