# Any email inbox and Volty > Forward any email address to Volty and it answers in the thread, from your workspace's onvolty.com address. Forward any email address to a Volty inbox address on your workspace's onvolty.com domain, and Volty answers in the thread. Talk to Volty · Free trial Updated 2 Nov 2026 ## A banner order by email A customer sends artwork and asks for a quote. Volty reads the file and the price list. MR marcus@rotisgroup.com Email · 3 banners for Friday Hi, can you print 3 vinyl banners at 6 ft by 3 ft for pickup on Friday? Artwork attached. banner-artwork.pdf Read banner-artwork.pdf and the price list · 3 designs · 6 ft × 3 ft · $55 each Volty Hi Marcus, thanks for the artwork. Three 6 ft by 3 ft vinyl banners come to $165, ready for pickup on Friday from 2pm. Reply to confirm and we'll start printing. Email thread 3 banners for Friday Replied Sent to orders@kilatprint.com Forwarded to orders@kilatprint.onvolty.com Attachment banner-artwork.pdf, read Replied from orders@kilatprint.onvolty.com Replied in the original thread ## What Volty does with Any email inbox Any email address can reach Volty, whichever provider hosts it. Each inbox in Volty can have its own address on your workspace's onvolty.com domain, and admins add aliases such as orders@. Forward your existing address there, and Volty answers in the thread from that onvolty.com address, replying only to people who wrote first. - Any provider · A forwarding rule is all your current mailbox needs. - Addresses you name · Aliases such as orders@ or quotes@, each routed to an inbox. - Replies to who wrote · Volty answers people who wrote first, never a cold list. - Threads kept · Subject, quoted history and attachments stay with the reply. Connects with A forwarding rule to your onvolty.com address Volty reads Forwarded mail and its attachments Volty can change Replies in thread from the onvolty.com address Setup A few minutes Category Email Any mailbox, forwarded to one Volty inbox. ### A collection question The customer replies in the same thread. Volty answers from the shop's own pages. MR marcus@rotisgroup.com Email · RE: 3 banners for Friday Confirmed. Can someone else collect, and is there parking? Searched your website · Collection page · Loading bay at the back Volty Yes, anyone can collect with your order name. There's a loading bay behind the shop for 15 minutes, and metered parking on the street. ## As an automation Describe it to Volty in a sentence; it drafts the automation and an admin turns it on. Forwarded mail to reply - When · Mail to your address · Any provider - Step 1 · Forwarded to Volty · Your onvolty.com alias - Step 2 · Volty reads and replies · In the thread - Step 3 · The team sees it · In the same inbox The quote and the pickup time came by email. ## How Volty connects to Any email inbox An admin sets up email on the Channels page, gives an inbox its address, and adds a forwarding rule at your current provider. - 01 · Set up email · Your workspace gets its onvolty.com domain. - 02 · Add an address · An alias such as orders@, on the inbox you pick. - 03 · Forward your mail · A rule at your current provider. - 04 · Choose draft or send · Drafts for staff, or replies sent by Volty. ### The tools Volty gets Each one is a switch on the Sources page in Volty. - Read forwarded mail · Reads - Read attachments · Reads - Save a draft reply · Changes - Reply in thread · Changes Reading tools can be turned on straight away. Anything that changes Any email inbox starts Off, and once on it can be set to check with staff, so each change waits for a colleague. ## Common questions ### Which email providers work with forwarding? Any provider that can forward mail. Each Volty inbox has its own address on your workspace's onvolty.com domain, and admins can add aliases such as orders@. A forwarding rule at your provider sends the mail there. ### Which address do replies come from? From the onvolty.com address the mail was forwarded to. Volty replies only to people who wrote first, in the same thread. For a mailbox on Gmail or Outlook, connecting it directly lets Volty reply from the mailbox itself. ### How much does it cost to connect an email inbox with Volty? Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger. ## Related integrations - Gmail Email - Outlook Email - Web chat Messaging channels - Google Drive Files & storage - WhatsApp Business API Messaging channels All integrations ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. ## Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · 8 October 2026 ### Meta now charges for WhatsApp replies The Leonard and Volty Show · 1 October 2026 ### Too busy to hire? The Leonard and Volty Show · 21 September 2026 ### From $500 chatbot jobs to agentic AI The Leonard and Volty Show · 10 September 2026 ### Your AI is a new employee The Leonard and Volty Show · 4 September 2026 ### Trust in the AI world The Leonard and Volty Show · 29 August 2026 ### Does the AI model matter? The Leonard and Volty Show · 19 August 2026 ### What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026 ## Links - [Email](https://voltade.com/integrations?category=email) - [GmailEmail](https://voltade.com/integrations/gmail) - [OutlookEmail](https://voltade.com/integrations/outlook) - [Web chatMessaging channels](https://voltade.com/integrations/web-chat) - [Google DriveFiles & storage](https://voltade.com/integrations/google-drive) - [WhatsApp Business APIMessaging channels](https://voltade.com/integrations/whatsapp) - [All integrations](https://voltade.com/integrations)