# Donately and Volty > Donors ask Volty by email for a lost receipt or on WhatsApp for a bigger monthly gift, and it reads their Donately donations and subscription to reply. Donors ask for a lost receipt or a bigger monthly gift, and Volty reads their Donately donations and subscription, then asks Donately to resend the receipt once staff allow it. Talk to Volty · Free trial Updated 2 Nov 2026 ## A receipt from last year Robert gave on Giving Tuesday and cannot find the email. RC Robert Chen Gmail · Donor Hi, I can't find the receipt for my gift on Giving Tuesday last year. Can you send it again? Checked Donately · Robert Chen · $250 · Dec 2, 2025 · Winter Coat Drive Volty Hi Robert, I found your $250 gift to the Winter Coat Drive on December 2, 2025. I've asked the team to resend the receipt to this address. Waiting for approval Resend Donately receipt: Robert Chen, $250, Dec 2, 2025 Approve · Edit · Decline Donately donor Robert Chen Monthly donor Monthly gift $25 since Mar 2024 Last gift $25, Oct 15 Campaigns Winter Coat Drive Matched by Verified email address From api.donately.com ## What Volty does with Donately Donately is an online donation and fundraising platform for nonprofits. Donately has a REST API with its own resend-receipt call, and our team connects Volty to it using the token in your Donately dashboard. Donors ask for last year's receipt or to raise a monthly gift, and Volty reads their donations and subscription before drafting the resend or the change. - Receipt resent from Donately · Volty finds the donation and asks Donately to email the receipt again. - Subscriptions in plain words · Amount and next charge come from the donor's Donately subscription. - Matched on the donor's email · Volty looks up the Donately person behind the address writing in. - Amount changes need a person · Raising a monthly gift waits for a development officer's yes. Connects with Donately REST API v2, token in Settings Volty reads People, donations, subscriptions, campaigns Volty can change Receipt resends and subscription changes, once on Setup Your Donately admin and our team Category Churches & nonprofits Robert's Giving Tuesday receipt goes back out before tax season. ### Raising a monthly gift Alicia wants to give $50 a month instead of $30. AR Alicia Ramirez WhatsApp · Donor Can I bump my monthly donation up to $50? Checked Donately · Alicia Ramirez · $30 monthly · next charge Nov 15 Volty Thank you, Alicia! Your gift is $30 a month, next on November 15. I've passed the change to $50 to our team, and they'll confirm here. Waiting for approval Donately recurring gift: Alicia Ramirez from $30 to $50 a month, from Nov 15 Approve · Edit · Decline ## As an automation Describe it to Volty in a sentence; it drafts the automation and an admin turns it on. Thank new monthly donors - When · Monday 9am · Volty runs the weekly thank-you - Step 1 · Finds new subscriptions · Started in the last seven days - Step 2 · Emails a thank-you · Signed by the executive director - Step 3 · Handles donor replies · Major gift replies go to staff Alicia's first $30 subscription payment gets a thank-you the same week. ## How Volty connects to Donately Donately's REST API lives at api.donately.com/v2 and accepts your API token with HTTP basic auth. Each call names the Donately account it is for, so our team scopes Volty's connection to your organization's account. - 01 · Copy the API token · An admin finds it in the Donately dashboard under Settings, then API. - 02 · Fix the account and version · Our team sets your account ID and the 2022-12-15 API version on every call. - 03 · Choose people, donations and subscriptions · Fundraisers, forms and campaign edits stay out unless you add them. - 04 · Approve, then set the switches · An admin approves the connection in Volty. Resending receipts and changing subscriptions start Off. ### The tools Volty gets Each one is a switch on the Sources page in Volty. - Find donor by email · Reads - List donor's donations · Reads - Read subscription · Reads - Resend donation receipt · Changes - Change subscription amount · Changes Reading tools can be turned on straight away. Anything that changes Donately starts Off, and once on it can be set to check with staff, so each change waits for a colleague. ## Common questions ### Can Volty resend a Donately receipt by itself? Donately's API has a call that resends a donation's receipt email to the donor. Volty can use it once you switch the tool On. Until then it starts Off, and with Check with staff a team member approves each resend in Volty first. ### Where is the Donately API token? An admin finds it in the Donately dashboard under Settings, then API. The API takes the token with HTTP basic auth and needs the account ID on most calls. Our team builds Volty's connection with both, and a workspace admin approves it once before Volty reads a donation. ### Can donors change their monthly gift amount through Volty? Volty reads the donor's Donately subscription and can draft a new amount. Changing it is a write, so it is Off until you turn it on, and most teams choose Check with staff. Card updates stay on Donately's own donation form. ### How much does it cost to connect Donately with Volty? Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger. ## Related integrations - Donorbox Churches & nonprofits - Givebutter Churches & nonprofits - Little Green Light Churches & nonprofits - Stripe Payments - Gmail Email All integrations ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. ## Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · 8 October 2026 ### Meta now charges for WhatsApp replies The Leonard and Volty Show · 1 October 2026 ### Too busy to hire? The Leonard and Volty Show · 21 September 2026 ### From $500 chatbot jobs to agentic AI The Leonard and Volty Show · 10 September 2026 ### Your AI is a new employee The Leonard and Volty Show · 4 September 2026 ### Trust in the AI world The Leonard and Volty Show · 29 August 2026 ### Does the AI model matter? The Leonard and Volty Show · 19 August 2026 ### What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026 ## Links - [Churches & nonprofits](https://voltade.com/integrations?category=churches) - [DonorboxChurches & nonprofits](https://voltade.com/integrations/donorbox) - [GivebutterChurches & nonprofits](https://voltade.com/integrations/givebutter) - [Little Green LightChurches & nonprofits](https://voltade.com/integrations/little-green-light) - [StripePayments](https://voltade.com/integrations/stripe) - [GmailEmail](https://voltade.com/integrations/gmail) - [All integrations](https://voltade.com/integrations)