# Confluence and Volty > Volty answers customers and staff from your Confluence guides, release notes and known issues. Volty answers customers and staff from the guides, release notes and known issues your team keeps in Confluence. Talk to Volty · Free trial Updated 2 Nov 2026 ## A setup question on web chat Volty searches the admin guide and answers with the steps. WV Website visitor Web chat · Website visitor How do I turn on single sign-on with Microsoft for our team? Searched Confluence · Admin guide · Single sign-on with Microsoft Entra Volty Single sign-on is on the Business plan. An admin opens Settings, then Security, chooses Microsoft, and pastes in the tenant ID and the app details from Entra. Users sign in with Microsoft from the next login. Great, and existing passwords? Volty They keep working until you turn on Require SSO on the same page. Confluence page Single sign-on with Microsoft Entra Admin guide Space Product docs Plan Business Owner Ethan Wright Updated 3 days ago Read from Confluence during the conversation ## What Volty does with Confluence Confluence is where many software teams keep their product guides, release notes and known issues. Volty connects to Confluence with one sign-in and searches the spaces and pages that sign-in can see. When a customer asks how something works, Volty answers from those pages, and staff can ask it the same questions in Volty's team chat. - Answers from your guides · Volty searches the admin and user guides before it replies. - Known issues, current · A fix noted in the release notes reaches the next answer. - Questions from staff · Colleagues ask Volty in its team chat instead of searching Confluence. - Only what the sign-in sees · Volty reads the spaces the signed-in user can open. Connects with One Confluence sign-in Volty reads Spaces and pages Volty can change Off unless an admin turns them on Setup A few minutes Category Docs & knowledge Volty answers from the same pages the team reads. ### A colleague asks Support asks Volty about a fix in the team chat. Support team Volty · Team chat A Aisha Is the CSV export timeout fixed yet? A customer is asking. Searched Confluence · Release notes 4.13 · Known issues VoltyAPP Yes. Release 4.13 on 28 October fixed exports over 50,000 rows timing out. The customer needs to refresh the page to get it. ## As an automation Describe it to Volty in a sentence; it drafts the automation and an admin turns it on. Question to answer or handoff - When · A customer asks · On any channel - Step 1 · Volty searches Confluence · Guides and release notes - Step 2 · Answers from the page · In plain words - Step 3 · Brings in support · When no page covers it What the engineers documented, answered in plain words. ## How Volty connects to Confluence An admin signs in to Confluence from the Sources page. The sign-in decides which spaces Volty can see, and the tool switches decide what it may do. - 01 · Sign in to Confluence · With the user whose spaces Volty should read. - 02 · Turn on the reads · Search, pages and spaces. - 03 · Leave changes Off · Or turn one on, with approval. ### The tools Volty gets Each one is a switch on the Sources page in Volty. - Search pages · Reads - Read a page · Reads - List spaces · Reads - Create a page · Changes Reading tools can be turned on straight away. Anything that changes Confluence starts Off, and once on it can be set to check with staff, so each change waits for a colleague. ## Common questions ### Which Confluence spaces can Volty read? The spaces and pages the user who signed in can open, and nothing else. ### Can Volty change records in Confluence? Only when an admin allows it. Every tool has its own switch: tools that only read can be turned on, and tools that change a record start Off. A tool that is on can be set to check with staff, so each change waits for a colleague to approve it. ### How much does it cost to connect Confluence with Volty? Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger. ## Related integrations - Notion Docs & knowledge - Jira Projects & tasks - Google Docs Docs & knowledge - Coda Docs & knowledge All integrations ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. ## Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · 8 October 2026 ### Meta now charges for WhatsApp replies The Leonard and Volty Show · 1 October 2026 ### Too busy to hire? The Leonard and Volty Show · 21 September 2026 ### From $500 chatbot jobs to agentic AI The Leonard and Volty Show · 10 September 2026 ### Your AI is a new employee The Leonard and Volty Show · 4 September 2026 ### Trust in the AI world The Leonard and Volty Show · 29 August 2026 ### Does the AI model matter? The Leonard and Volty Show · 19 August 2026 ### What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026 ## Links - [Docs & knowledge](https://voltade.com/integrations?category=knowledge) - [NotionDocs & knowledge](https://voltade.com/integrations/notion) - [JiraProjects & tasks](https://voltade.com/integrations/jira) - [Google DocsDocs & knowledge](https://voltade.com/integrations/google-docs) - [CodaDocs & knowledge](https://voltade.com/integrations/coda) - [All integrations](https://voltade.com/integrations)