# Cloudbeds and Volty > Hotel guests ask on WhatsApp for a late check-out or on Instagram for a room next weekend, and Volty reads Cloudbeds and passes changes to the front desk. Independent hotels and hostels on Cloudbeds answer guests about availability, their reservation and arrival times from the property's own PMS, in the guest's own language. Talk to Volty · Free trial Updated 2 Nov 2026 ## Late check-out on Sunday A guest asks for more time. Volty reads the reservation and proposes the change. DF Danielle Foster WhatsApp · Guest Hi! Any chance of a late check-out on Sunday? Our flight isn't until 6pm. Checked Cloudbeds · Res 40218 · King Suite 304 · Nov 6 to 8 · no arrival in 304 on Nov 8 Volty Hi Danielle, nobody is arriving in your suite on Sunday, so 2pm check-out should be possible for $40. Would you like me to request it? Yes please Waiting for approval Cloudbeds reservation 40218: late check-out 2pm Sun Nov 8, add $40 Approve · Edit · Decline Cloudbeds reservation 40218 · Danielle Foster Confirmed Room King Suite 304 Stay Nov 6 to Nov 8 Balance $0.00 Source Booking engine Reservation and folio from Cloudbeds ## What Volty does with Cloudbeds Cloudbeds is the hospitality platform many independent hotels and hostels run their property management, channel manager and booking engine on. A property-level API key from Cloudbeds' Apps & Marketplace gives Volty access, scoped to reservations, guests and the other areas you agree. Guests ask about rooms for their dates and Volty answers from live availability, and a guest with a reservation can ask about parking, late check-out or their balance and hear the details from it. - Availability for the dates · Volty reads room types and rates before it quotes a stay. - Reservation questions · A guest hears their dates, room and balance from the reservation. - Matched before it is shared · Volty finds the reservation by the guest's phone or email before it reads out a balance. - Requests to the front desk · Late check-out or an upgrade goes to staff to approve. Connects with Cloudbeds API with a property-level key Volty reads Reservations, guests, room types, rates, balances Volty can change Reservation notes and check-out times, front desk approves Setup Our team, with a property admin Category Hospitality, food & events Queen or King for next weekend, priced from the property's own rates. ### A room for next weekend A traveler asks what is open. Volty reads availability and rates. NO nate.okonkwo Instagram · Guest Do you have a room for 2 next Friday and Saturday? Checked Cloudbeds · Nov 13 to 15 · Queen $189, King $229 a night Volty We do! For Friday Nov 13 and Saturday Nov 14 a Queen room is $189 a night and a King is $229, before taxes. I can send you the booking link for either. ## As an automation Describe it to Volty in a sentence; it drafts the automation and an admin turns it on. Before arrival - When · 11am, day before arrival · The pre-arrival message - Step 1 · Pulls tomorrow's check-ins · Confirmed reservations in Cloudbeds - Step 2 · Sends directions and check-in time · Approved WhatsApp template - Step 3 · Takes the late-arrival replies · Notes them on the reservation Dates, room and the balance due on arrival, from the guest's reservation. ## How Volty connects to Cloudbeds Cloudbeds lets property users create their own API keys and choose the scopes for each. Our team builds the custom connection on that key, and an admin approves it in Volty before Volty reads a reservation. - 01 · Create the key · A property admin opens Account, then Apps & Marketplace, then API Credentials, and creates a key. - 02 · Choose scopes once · Reservations, guests and rates are the usual scopes. Cloudbeds needs a new key to change scopes later. - 03 · Approve in Volty · An admin approves the connection. Notes and check-out changes start Off. - 04 · Keep it in use · A Cloudbeds key stays active while it is used at least once every 30 days, which Volty's daily reads cover. ### The tools Volty gets Each one is a switch on the Sources page in Volty. - Check room availability · Reads - Find reservation by guest · Reads - Read balance due · Reads - Note on reservation · Changes - Request late check-out · Changes Reading tools can be turned on straight away. Anything that changes Cloudbeds starts Off, and once on it can be set to check with staff, so each change waits for a colleague. ## Common questions ### Where does a Cloudbeds property create the API key? A property admin opens Account, Apps & Marketplace, then API Credentials, and creates a key with the scopes agreed, such as reservations and guests. Changing scopes later means a new key. Cloudbeds keys stay active as long as they are used at least once every 30 days. ### Can a guest change their arrival date by message? Volty reads the reservation and checks availability for the new dates. Changing the dates is a change in Cloudbeds, so the tool starts Off. With Check with staff, front desk approves the new dates and any rate difference before Volty confirms. ### Does Volty see guest passport or payment details? Only what the property agrees to share and the key's scopes allow. Most properties share reservations, room types and guest contact details. Payment cards stay in Cloudbeds, and Volty sends a payment question to the front desk. ### How much does it cost to connect Cloudbeds with Volty? Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger. ## Related integrations - Revinate Hospitality, food & events - Tripleseat Hospitality, food & events - Hostfully Hospitality, food & events - WhatsApp Business API Messaging channels - Instagram DM Messaging channels All integrations ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. ## Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · 8 October 2026 ### Meta now charges for WhatsApp replies The Leonard and Volty Show · 1 October 2026 ### Too busy to hire? The Leonard and Volty Show · 21 September 2026 ### From $500 chatbot jobs to agentic AI The Leonard and Volty Show · 10 September 2026 ### Your AI is a new employee The Leonard and Volty Show · 4 September 2026 ### Trust in the AI world The Leonard and Volty Show · 29 August 2026 ### Does the AI model matter? The Leonard and Volty Show · 19 August 2026 ### What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026 ## Links - [Hospitality, food & events](https://voltade.com/integrations?category=hospitality) - [RevinateHospitality, food & events](https://voltade.com/integrations/revinate) - [TripleseatHospitality, food & events](https://voltade.com/integrations/tripleseat) - [HostfullyHospitality, food & events](https://voltade.com/integrations/hostfully) - [WhatsApp Business APIMessaging channels](https://voltade.com/integrations/whatsapp) - [Instagram DMMessaging channels](https://voltade.com/integrations/instagram) - [All integrations](https://voltade.com/integrations)