# CivicPlus and Volty > Residents send a pothole photo on WhatsApp and Volty drafts a SeeClickFix request through CivicPlus, and tells others in web chat when council meets. Residents report potholes in a chat thread and ask when an item reaches council, and Volty files SeeClickFix requests and reads published agendas. Talk to Volty · Free trial Updated 2 Nov 2026 ## A pothole on Main Street Patricia sends a photo of a pothole by the library. PH Patricia Holloway WhatsApp · Resident There's a big pothole on Main St outside the library. Someone's going to blow a tire. pothole.jpg Volty Thanks, Patricia. I'll file it with Public Works with your photo, at Main St outside the public library. Is that right? Yes Called CivicPlus · Request 26-1184 created · Pothole · Public Works Volty Done. Your request number is 26-1184, and Public Works will update you as it's worked on. CivicPlus request Request 26-1184 Open Type Pothole Location Main St at the public library Department Public Works Reported by Patricia Holloway Filed in SeeClickFix once Patricia said yes ## What Volty does with CivicPlus CivicPlus is local government software for websites, SeeClickFix 311 requests, agendas and recreation. Volty connects to the CivicPlus products your city uses, starting with SeeClickFix requests. A resident sends a photo of a pothole outside the library and Volty files it with Public Works, and someone asking when the Oak Avenue rezoning comes up gets the meeting date and item number. - Report a problem · Volty collects the location and photo, then files a SeeClickFix request. - Status without a phone call · Residents ask about a request number and hear where it stands. - When is the meeting · Dates and item numbers come from the agenda the city publishes. - Filing can wait for staff · Request creation starts Off, and can wait for a staff member. Connects with SeeClickFix API v2 and other CivicPlus APIs Volty reads Service requests, published agendas Volty can change New service requests, Off by default Setup Our team with your CivicPlus admin Category Industry & regional systems Service requests filed with the details residents give. ### The next council meeting Derrick wants to speak on the Oak Avenue rezoning. DC Derrick Coleman Web chat · Resident When is the council voting on the Oak Avenue rezoning? Called CivicPlus · City Council · Nov 10, 6:30 pm · Item 7: Oak Ave rezoning Volty The Oak Avenue rezoning is item 7 on the City Council agenda for Tuesday, November 10 at 6:30 pm in Council Chambers. Public comment opens at the start of the meeting. ## As an automation Describe it to Volty in a sentence; it drafts the automation and an admin turns it on. Request updates - When · Late each afternoon · Volty checks on a schedule - Step 1 · Requests closed today · SeeClickFix sends no webhooks - Step 2 · A closing note per resident · From an approved template - Step 3 · Follow-up questions · Sent to the department Council dates and agenda items answered from the published agenda. ## How Volty connects to CivicPlus CivicPlus publishes a separate API for each product, so our team scopes Volty's connection with you product by product, and your admin approves it before residents are answered. - 01 · Choose the products · SeeClickFix 311 CRM is the usual start. Website modules can follow. - 02 · Get the credentials · SeeClickFix uses a personal access token from a CivicPlus Account. Website API keys come from CivicPlus Support. - 03 · Agree categories and routing · Which request types Volty may file, and which department each goes to. - 04 · Approve and switch · Your admin approves the connection. Filing requests starts Off. ### The tools Volty gets Each one is a switch on the Sources page in Volty. - Look up request by number · Reads - Read published agenda · Reads - List request categories · Reads - File SeeClickFix request · Changes Reading tools can be turned on straight away. Anything that changes CivicPlus starts Off, and once on it can be set to check with staff, so each change waits for a colleague. ## Common questions ### Which CivicPlus products can Volty connect to? CivicPlus publishes separate APIs per product. The common starting point is SeeClickFix 311 CRM, whose API v2 takes a personal access token from a CivicPlus Account. For website modules, CivicPlus Support issues the API key, so our team scopes the connection with you product by product. ### Will residents get updates when a request is closed? SeeClickFix's APIs do not send webhooks, so Volty checks request status on a schedule instead. A daily automation can read requests closed since the last run and message each resident who reported one through Volty. ### Can Volty answer about public records or legal questions? No. Volty answers from what the city publishes and the requests it can read. Records requests, legal questions and complaints about staff are routed to the clerk or the right department with the resident's message attached. ### How much does it cost to connect CivicPlus with Volty? Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger. ## Related integrations - Your website Docs & knowledge - Web chat Messaging channels - WhatsApp Business API Messaging channels - ServiceNow Helpdesk - Custom API Developer & analytics All integrations ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. ## Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · 8 October 2026 ### Meta now charges for WhatsApp replies The Leonard and Volty Show · 1 October 2026 ### Too busy to hire? The Leonard and Volty Show · 21 September 2026 ### From $500 chatbot jobs to agentic AI The Leonard and Volty Show · 10 September 2026 ### Your AI is a new employee The Leonard and Volty Show · 4 September 2026 ### Trust in the AI world The Leonard and Volty Show · 29 August 2026 ### Does the AI model matter? The Leonard and Volty Show · 19 August 2026 ### What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026 ## Links - [Industry & regional systems](https://voltade.com/integrations?category=industry) - [Your websiteDocs & knowledge](https://voltade.com/integrations/your-website) - [Web chatMessaging channels](https://voltade.com/integrations/web-chat) - [WhatsApp Business APIMessaging channels](https://voltade.com/integrations/whatsapp) - [ServiceNowHelpdesk](https://voltade.com/integrations/servicenow) - [Custom APIDeveloper & analytics](https://voltade.com/integrations/custom-api) - [All integrations](https://voltade.com/integrations)