# CentralReach and Volty > ABA parents ask Volty on WhatsApp for their child's next CentralReach session and RBT, and any reschedule waits for a scheduling coordinator to approve. ABA parents text Volty on WhatsApp to check their child's next session and RBT, and reschedules from CentralReach wait for your scheduling coordinator. Talk to Volty · Free trial Updated 3 Nov 2026 ## Moving Thursday's session Mateo's family has a school event on Thursday. Volty checks Jasmine's Friday and holds the swap for scheduling. MG Maria Gonzalez WhatsApp · Parent Hi, Mateo has a school concert Thursday at 3. Can we move his session that day? Checked CentralReach · Mateo G. · Thu Nov 5, 3-5pm with Jasmine Carter · Jasmine free Fri 3-5pm Volty Hi Maria, Jasmine has Friday 3 to 5pm open. Would you like Mateo's Thursday session moved there? Yes please, Friday works Waiting for approval CentralReach session change: Mateo G. from Thu Nov 5, 3pm to Fri Nov 6, 3pm with Jasmine Carter Approve · Edit · Decline Google Calendar Jasmine Carter, RBT Thu 5 Fri 6 9a · 10a · 11a · 12p · 1p · 2p · 3p · 4p Session · Liam P. · Session · Mateo G. Session · Ava R. · Proposed · Mateo G. ## What Volty does with CentralReach CentralReach is practice management software for ABA therapy and autism care providers. Families of the children you serve rarely log in to anything; they text. Volty takes those texts on WhatsApp, reads the child's scheduled sessions and assigned RBT from CentralReach, and tells the parent when the next session is. A parent who needs to move one gets the therapist's open blocks, and the change waits for your scheduling coordinator before it lands. Anything about a child's progress or therapy goes to your clinical staff. - The child's RBT and session block · Volty answers with the therapist's name and the exact block, such as 3 to 5pm. - Reschedules held for the coordinator · A moved session lands in CentralReach only after a coordinator says yes. - Guardian on file, verified · Volty answers only a phone number that matches a guardian on the client's contact record. - Friday preview of next week · Each family gets the coming week's sessions before the weekend. Connects with CentralReach API, requested through your rep Volty reads Clients, guardians, RBTs and scheduled sessions Volty can change Session moves, after a coordinator approves Setup The Volty team builds it with your admin Category Clinics & healthcare A parent in the waiting room checks Thursday's time without calling the desk. ### Families with nothing booked Dana spots the gaps in next week's roster before the coordinators leave on Friday. Clinic team Volty · Team chat DW Dana Whitfield Which active clients have no sessions booked next week? Read CentralReach · Week of Nov 9 · 42 active clients · 3 with no sessions VoltyAPP Three: Noah B., Zoe K. and Elijah M. Noah's family asked last week to pause for a vacation. Shall I message the other two families to find times? ## As an automation Describe it to Volty in a sentence; it drafts the automation and an admin turns it on. Friday session preview - When · Friday at noon · Runs on a schedule - Step 1 · Pulls each client's sessions · Monday to Friday, with the RBT - Step 2 · Texts the guardian · Using a template Meta approved - Step 3 · Takes swap requests · Passed to the coordinator The Friday preview lists every block, and a reply starts a swap. ## How Volty connects to CentralReach CentralReach offers its API to customers through their CentralReach representative, so the first step is a request from your organization. The API uses OAuth client credentials together with an organization-level CR API key, and CentralReach sets the usage limits for each account. - 01 · Ask your CentralReach rep · Your organization requests API access for the account, and CentralReach issues the client credentials and CR API key. - 02 · Pick the scheduling records · Clients, guardian contacts, RBT assignments and scheduled sessions. Session notes, goals and billing stay out of the connection. - 03 · Admin sign-off in Volty · Our team builds the connection, and a Volty admin approves it before the first lookup. - 04 · Session moves start Off · Turn the move tool to Check with staff so every reschedule waits for a coordinator. ### The tools Volty gets Each one is a switch on the Sources page in Volty. - Match a guardian to a client · Reads - List a client's scheduled sessions · Reads - Check an RBT's open blocks · Reads - Reschedule an ABA session · Changes Reading tools can be turned on straight away. Anything that changes CentralReach starts Off, and once on it can be set to check with staff, so each change waits for a colleague. ## Common questions ### What does Volty read from CentralReach? Only what scheduling needs: clients, guardian contacts, RBT assignments and scheduled sessions, which is enough to tell a parent when the next session is and who is running it. Session notes, goal data and claims stay out of the connection. Volty is for scheduling and front-desk questions, not for health records, and does not sign a BAA. ### How does Volty get API access to CentralReach? CentralReach provides API access through your CentralReach representative. Your organization requests it, CentralReach issues OAuth client credentials and a CR API key, and the Volty team uses them to build a custom connection in your Volty workspace. A Volty admin approves that connection once before any lookup runs. ### What happens when a parent asks how therapy is going? If a parent starts describing their child's behavior or health, Volty says it cannot discuss health details and offers to book time with the BCBA or pass the message to your clinical staff. Moving a session is a separate change tool that starts Off; most providers run it as Check with staff so a coordinator accepts each reschedule. ### How much does it cost to connect CentralReach with Volty? Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger. ## Related integrations - Kipu Health Clinics & healthcare - Ritten Clinics & healthcare - IntakeQ (PracticeQ) Clinics & healthcare - WhatsApp Business API Messaging channels - Google Calendar Calendar & booking All integrations ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. ## Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · 8 October 2026 ### Meta now charges for WhatsApp replies The Leonard and Volty Show · 1 October 2026 ### Too busy to hire? The Leonard and Volty Show · 21 September 2026 ### From $500 chatbot jobs to agentic AI The Leonard and Volty Show · 10 September 2026 ### Your AI is a new employee The Leonard and Volty Show · 4 September 2026 ### Trust in the AI world The Leonard and Volty Show · 29 August 2026 ### Does the AI model matter? The Leonard and Volty Show · 19 August 2026 ### What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026 ## Links - [Clinics & healthcare](https://voltade.com/integrations?category=clinics) - [Kipu HealthClinics & healthcare](https://voltade.com/integrations/kipu-health) - [RittenClinics & healthcare](https://voltade.com/integrations/ritten) - [IntakeQ (PracticeQ)Clinics & healthcare](https://voltade.com/integrations/intakeq) - [WhatsApp Business APIMessaging channels](https://voltade.com/integrations/whatsapp) - [Google CalendarCalendar & booking](https://voltade.com/integrations/google-calendar) - [All integrations](https://voltade.com/integrations)