# Cartrack and Volty > Volty answers where-is-my-delivery questions from Cartrack vehicle locations. Customers ask where their delivery is and Volty reads the assigned van's location from Cartrack. Talk to Volty · Free trial Updated Nov 2, 2026 ## Where is my delivery A customer asks how far away the van is. Volty reads its location. GW Goh Wei Jie WhatsApp · Customer Hi, my fridge delivery is today. Roughly where is the van now? I need to know if I can go out. Called Cartrack · GBK 4821C · Ang Mo Kio Ave 3 · moving · 2 stops before yours Volty Hi Wei Jie, the van is on Ang Mo Kio Ave 3 now, with 2 stops before yours. Please stay in for now, and I'll let the team know you're home. Cartrack vehicle GBK 4821C Moving Driver Suresh Kumar Location Ang Mo Kio Ave 3 Stops today 6 of 9 done Updated 2 minutes ago Read from Cartrack during the conversation ## What Volty does with Cartrack Cartrack is the fleet tracking system many Southeast Asian logistics, service and delivery companies use for vehicle location, trips and drivers. An admin connects Cartrack to Volty with Cartrack API credentials from your Cartrack account, and chooses what Volty reads. When a customer asks where their delivery is, Volty reads where the assigned van is now, so the driver is not answering the phone at the wheel. - Where is the van · Volty reads the assigned vehicle's location from Cartrack. - Fewer calls to drivers · Customers get the answer in chat, and the driver keeps driving. - Only their own delivery · A lookup is bound to the verified customer in the conversation. - Read only · Volty reads location and trips, and changes nothing in Cartrack. Connects with Cartrack's API, with a key your admin pastes Volty reads Chosen by your admin: location, trips, drivers Volty can change None Setup Paste the key, approve once Category Industry & regional systems Vehicle location read from Cartrack when a customer asks. ### A missed delivery window Volty reads the trip and brings in the ops team. AR Aishah Rahman WhatsApp · Customer The delivery was supposed to be 2 to 4pm. It's 4.30 already. Called Cartrack · GBL 7130E · Stopped at Tuas South · 25 minutes Volty Sorry Aishah, the van has been stopped in Tuas for 25 minutes. I've asked ops to call the driver and they will update you here. Jason Hi Aishah, the van had a tire issue and is moving again. It will reach you by 5:15 PM. ## As an automation Describe it to Volty in a sentence; it drafts the automation and an admin turns it on. Daily trip summary - When · Every evening · A scheduled automation - Step 1 · Reads the day's trips · From Cartrack - Step 2 · Posts the summary · In the ops channel - Step 3 · Answers customers · From the same data Drivers keep driving while Volty answers the calls they would get. ## How Volty connects to Cartrack An admin pastes Cartrack API credentials from your Cartrack account into Volty's key card and asks Volty in chat to connect Cartrack. Volty writes each lookup as a tool, and the admin approves it once before Volty uses it. - 01 · Choose what Volty reads · Vehicle location, trips and drivers. - 02 · Match deliveries to vans · How a customer's delivery maps to a vehicle. - 03 · Approve the connection · An admin approves it once in Volty. ### The tools Volty gets Each one is a switch on the Sources page in Volty. - Read vehicle location · Reads - Read today's trips · Reads - Find driver · Reads Reading tools can be turned on straight away. Anything that changes Cartrack starts Off, and once on it can be set to check with staff, so each change waits for a colleague. ## Common questions ### How does Volty connect to Cartrack? An admin pastes Cartrack API credentials from your Cartrack account into Volty's key card and asks Volty in chat to connect Cartrack. Volty writes the lookups you ask for as tools, and the admin approves them once before Volty uses them. Volty only reads from Cartrack. ### How much does it cost to connect Cartrack with Volty? Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger. ## Related integrations - Custom API Developer & analytics - Google Sheets Spreadsheets & databases - WhatsApp Business API Messaging channels - Slack Team chat - Odoo Industry & regional systems All integrations ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · October 8, 2026 Meta now charges for WhatsApp replies The Leonard and Volty Show · October 1, 2026 Too busy to hire? The Leonard and Volty Show · September 21, 2026 From $500 chatbot jobs to agentic AI The Leonard and Volty Show · September 10, 2026 Your AI is a new employee The Leonard and Volty Show · September 4, 2026 Trust in the AI world The Leonard and Volty Show · August 29, 2026 Does the AI model matter? The Leonard and Volty Show · August 19, 2026 What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, October 8, 2026 ## Links - [Industry & regional systems](https://voltade.com/integrations?category=industry) - [Custom APIDeveloper & analytics](https://voltade.com/integrations/custom-api) - [Google SheetsSpreadsheets & databases](https://voltade.com/integrations/google-sheets) - [WhatsApp Business APIMessaging channels](https://voltade.com/integrations/whatsapp) - [SlackTeam chat](https://voltade.com/integrations/slack) - [OdooIndustry & regional systems](https://voltade.com/integrations/odoo) - [All integrations](https://voltade.com/integrations)