# Cantaloupe Seed and Volty > Micro market buyers report a failed vend and hosts report an empty machine, and Volty checks Cantaloupe Seed and raises a refund or service request. Vending and micro market buyers report failed vends and host sites report empty machines, and Volty checks the sale or route in Cantaloupe Seed before passing a refund or service request to your team. Talk to Volty · Free trial Updated 2 Nov 2026 ## A stuck snack Tyler paid $2.75 at Meridian Tower and nothing dropped. Volty matches the sale and raises a refund request. TB Tyler Brooks Web chat · Customer Machine 2 on the 3rd floor at Meridian Tower took my card and nothing came out. $2.75 Checked Seed · Meridian Tower 3F · Machine 2 · 12:41pm · $2.75 · vend failed Volty Sorry about that, Tyler. I can see the $2.75 charge at 12:41pm and the machine recorded a failed vend. I've sent your refund to our team to approve. Waiting for approval Refund request: $2.75 to card ending 6612, Meridian Tower 3F Machine 2, 12:41pm Approve · Edit · Decline Google Sheets Seed · Meridian Tower 3F · Machine 2 · Today | | Time | Item | Amount | Result | | --- | --- | --- | --- | --- | | 2 | 12:18pm | Sparkling water | $2.25 | Vended | | 3 | 12:41pm | Trail mix | $2.75 | Failed | | 4 | 12:44pm | Trail mix | $2.75 | Vended | | 5 | 1:02pm | Granola bar | $1.95 | Vended | Row 3 added by Volty ## What Volty does with Cantaloupe Seed Cantaloupe Seed is the cloud software vending, micro market and unattended retail operators use to run their machines, routes and sales. Cantaloupe does not publish a self-serve API reference, so our team arranges access to your Seed data with you and Cantaloupe and builds the custom connection from what is provided. A buyer whose snack got stuck asks for a refund and Volty checks the transaction, and a host location reporting an empty or broken machine gets a service request logged for the route. - Refunds checked first · The card sale and the vend result for that machine and minute are checked before staff see the request. - Service requests · Out-of-stock, jammed or dark machines are logged with the site, floor and machine number. - Hosts ask about their machines · An office manager asks when the next fill is and hears the route day. - Refunds wait for approval · Volty never refunds a card. It proposes the amount and the sale, and your team issues it. Connects with Data access arranged with Cantaloupe Volty reads Transactions, machines and routes, as provided Volty can change Requests for your team only, never refunds Setup Scoped by our team with you Category Retail & POS A failed vend, matched to the card sale before any refund is raised. ### An empty machine Gloria at Lakeview Logistics says the drinks cooler is empty. Volty reads the route and flags the driver. GM Gloria Mendez Email · Host location The drinks cooler in our break room has been empty since Tuesday. When is the next fill? Checked Seed · Lakeview Logistics micro market · next route visit Thu 5 Nov Volty Hi Gloria, your break room is on Thursday's route, and I've flagged the empty cooler for the driver so drinks are filled first. ## As an automation Describe it to Volty in a sentence; it drafts the automation and an admin turns it on. Service requests to the route - When · A host reports a problem · By WhatsApp, email or the QR web chat - Step 1 · Reads the machine and route · Site, machine and next visit - Step 2 · Logs the request · On the driver's list - Step 3 · Confirms with the host · Telling the host which day A host site's empty cooler, put in front of Thursday's driver. ## How Volty connects to Cantaloupe Seed Cantaloupe describes its Seed API as connecting POS systems to its cloud for cashless payments and collecting sales into reports, without a public reference or self-serve keys. Access to your data is arranged through Cantaloupe first. - 01 · Talk to Cantaloupe · Your operator account asks Cantaloupe what data access it can provide for sales, machines and routes. - 02 · Scope it with our team · We agree what Volty reads and where service and refund requests should land. - 03 · Approve the connection · An admin approves it once in Volty. - 04 · Set the request tools · Service and refund requests start Off. Check with staff is the usual setting. ### The tools Volty gets Each one is a switch on the Sources page in Volty. - Find a site and machine · Reads - Read a machine's transactions · Reads - Read the next route visit · Reads - Raise a service request · Changes - Raise a refund request · Changes Reading tools can be turned on straight away. Anything that changes Cantaloupe Seed starts Off, and once on it can be set to check with staff, so each change waits for a colleague. ## Common questions ### Does Cantaloupe Seed have an API Volty can use? Cantaloupe describes a Seed API for connecting POS systems to its cloud for cashless payments and sales reporting, but it does not publish a self-serve reference. Your operator account arranges data access with Cantaloupe, then our team builds the custom connection from it, and an admin approves it in Volty. ### Will Volty refund a buyer's card for a failed vend? No. Volty finds the sale for that machine and time and checks whether the vend failed, then sends a refund request with the amount and card ending to your team. A colleague issues the refund through your normal process. ### Can host locations report a problem without calling dispatch? Yes. An office manager can message on WhatsApp, by email or through a QR code on the machine. Volty reads the site's next route visit, logs the request for the driver, and tells the host which day to expect the fix or fill. ### How much does it cost to connect Cantaloupe Seed with Volty? Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger. ## Related integrations - Web chat Messaging channels - Outlook Email - Google Sheets Spreadsheets & databases - Stripe Payments - Custom API Developer & analytics All integrations ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. ## Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · 8 October 2026 ### Meta now charges for WhatsApp replies The Leonard and Volty Show · 1 October 2026 ### Too busy to hire? 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