# Breezeway and Volty > Rental guests ask by email to check in early or report a broken heater on WhatsApp, and Volty reads Breezeway tasks and proposes a new maintenance task. Vacation rental operators on Breezeway answer early check-in requests from the cleaning schedule and turn a guest's broken AC message into a maintenance task with photos. Talk to Volty · Free trial Updated 2 Nov 2026 ## A heater that won't start A guest reports a problem. Volty reads open tasks and proposes a new one. OH Omar Haddad WhatsApp · Guest Hi, the heater in the main bedroom at Juniper Lane won't turn on. It's getting cold. Checked Breezeway · Juniper Lane · no open maintenance task · last inspection Oct 29 Waiting for approval Breezeway maintenance task, high priority: Juniper Lane, main bedroom heater not turning on, guest in house Approve · Edit · Decline Volty Sorry about that, Omar. I've flagged it to our maintenance team as urgent. There are extra blankets in the hall closet in the meantime. Breezeway property Juniper Lane Guest in house Check-out Sun Nov 8 Last inspection Oct 29, passed Open tasks None Maintenance lead Carlos Ortega Inspection and task history from Breezeway ## What Volty does with Breezeway Breezeway is the property care and operations software many short-term rental managers use for cleaning, inspections and maintenance. Breezeway issues a client ID and secret to account holders, and with them Volty reads properties, reservations and tasks for the homes you manage. A guest asking for early check-in hears when the clean will finish, and a guest reporting a broken heater has a maintenance task proposed for the team. - Early check-in answers · Volty reads the cleaning task for the unit before it replies. - Guest reports become tasks · A problem a guest describes is proposed as a Breezeway task. - Which units are ready · Staff ask Volty and get the units still being turned over. - A coordinator assigns the work · Volty drafts the task with the guest's words and photo, and a coordinator sends it to the right department. Connects with Breezeway API, client ID and secret from Breezeway Volty reads Properties, reservations, cleaning and maintenance tasks Volty can change New tasks from guest reports, reviewed by a coordinator Setup Our team, with the account holder Category Hospitality, food & events Whether the loft is ready at noon depends on the 12:30 clean. ### Can we check in at noon A guest asks to arrive early. Volty reads the cleaning task. MS Megan Sullivan Gmail · Guest We land early on Friday. Any chance we could check in to Seaside Loft at noon? Checked Breezeway · Seaside Loft · Fri Nov 6 · clean 10am to 12:30pm · Tanya W. Volty Hi Megan, the clean at Seaside Loft is scheduled to finish around 12:30pm on Friday, so 1pm is the earliest we can offer. Shall I let the team know you'd like it? ## As an automation Describe it to Volty in a sentence; it drafts the automation and an admin turns it on. Same-day turnovers - When · 10am on turnover days · Once the cleaners are out - Step 1 · Spots cleans behind schedule · Breezeway tasks not started by 10 - Step 2 · Warns that afternoon's arrivals · WhatsApp template with the new ready time - Step 3 · Handles "can we drop bags?" · Or pings the ops lead on WhatsApp A dead keypad at 9pm goes to maintenance as an urgent task. ## How Volty connects to Breezeway Breezeway issues API credentials to account holders through a request form, and the connection runs on a token renewed every 24 hours. Our team handles that, and an admin approves the connection in Volty before guests hear from it. - 01 · Request credentials · The account holder fills in Breezeway's API credentials form and receives a client ID and secret. - 02 · Pick the homes and task types · Volty reads properties, reservations and cleaning, inspection and maintenance tasks for the homes you list. - 03 · Approve in Volty · An admin approves the connection once. Create task starts Off. - 04 · Decide who assigns · With Check with staff, a coordinator reviews each drafted task and picks the department before it reaches Breezeway. ### The tools Volty gets Each one is a switch on the Sources page in Volty. - Match guest to reservation · Reads - Read today's cleaning tasks · Reads - List open tasks on a property · Reads - Draft a maintenance task · Changes - Add a photo to a task · Changes Reading tools can be turned on straight away. Anything that changes Breezeway starts Off, and once on it can be set to check with staff, so each change waits for a colleague. ## Common questions ### How do we get Breezeway API credentials? An account holder fills in Breezeway's API credentials form, and Breezeway issues a client ID and secret that are exchanged for a token every 24 hours. We set up the custom connection from those, and an admin approves it in Volty. ### Can Volty promise a guest early check-in? Volty reads the property's cleaning task for that day. If the clean is done or scheduled early, it can offer the earlier time your policy allows. If the clean is still open, it tells the guest it will confirm later and alerts the ops lead. ### Does a guest's photo reach the maintenance task? When a guest reports a problem with a photo, Volty can create a Breezeway task on that property with the description and the image. Creating tasks starts Off. Most operators set it to Check with staff so a coordinator picks the right department first. ### How much does it cost to connect Breezeway with Volty? Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger. ## Related integrations - Hostfully Hospitality, food & events - Beyond Pricing Hospitality, food & events - PriceLabs Hospitality, food & events - Cloudbeds Hospitality, food & events - WhatsApp Business API Messaging channels All integrations ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. ## Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · 8 October 2026 ### Meta now charges for WhatsApp replies The Leonard and Volty Show · 1 October 2026 ### Too busy to hire? The Leonard and Volty Show · 21 September 2026 ### From $500 chatbot jobs to agentic AI The Leonard and Volty Show · 10 September 2026 ### Your AI is a new employee The Leonard and Volty Show · 4 September 2026 ### Trust in the AI world The Leonard and Volty Show · 29 August 2026 ### Does the AI model matter? The Leonard and Volty Show · 19 August 2026 ### What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026 ## Links - [Hospitality, food & events](https://voltade.com/integrations?category=hospitality) - [HostfullyHospitality, food & events](https://voltade.com/integrations/hostfully) - [Beyond PricingHospitality, food & events](https://voltade.com/integrations/beyond-pricing) - [PriceLabsHospitality, food & events](https://voltade.com/integrations/pricelabs) - [CloudbedsHospitality, food & events](https://voltade.com/integrations/cloudbeds) - [WhatsApp Business APIMessaging channels](https://voltade.com/integrations/whatsapp) - [All integrations](https://voltade.com/integrations)