# Blesta and Volty > Hosting clients ask in web chat why their site went dark or by email how to upgrade, and Volty reads the Blesta service and invoices before it replies. Hosting clients ask why their site went offline or what they owe, and Volty reads the Blesta service and invoice before suggesting the fix. Talk to Volty · Free trial Updated 2 Nov 2026 ## A suspended service Brian's business site went dark overnight. BK Brian Kowalczyk Web chat · Client My site has been down since this morning, what's going on? Called Blesta · Business Hosting · Suspended Nov 2 · Invoice 10394 overdue $29.95 Volty Hi Brian, your Business Hosting plan was suspended this morning because invoice 10394 for $29.95 is past due. Once it's paid, the site comes back on automatically. Ugh, my card expired. Paying now. Blesta client Brian Kowalczyk Suspended Service Business Hosting Overdue Invoice 10394 · $29.95 Due Oct 25 Matched by Verified email Client record from your Blesta install ## What Volty does with Blesta Blesta is self-hosted billing, client management and support software for web hosts and ISPs. Volty reads Blesta through an API user created for it in your Blesta admin area. A client whose site went offline this morning learns it was suspended over invoice 10394 and how to restore it, and a request for the Pro plan becomes a proposal your billing team approves. - Why did my site go offline · Volty reads the service status and the unpaid invoice behind a suspension. - Balances on request · Open invoices and due dates for the client whose email matches. - Tickets with the details · A support ticket is drafted with what the client already said. - Full-access API, narrow tools · Blesta keys have no scopes, so only the agreed tools are exposed. Connects with Blesta API on your install Volty reads Clients, services, invoices, tickets Volty can change Tickets and plan changes, both Off at first Setup Our team, from your Blesta API user Category Industry & regional systems Overdue invoices explained before a client calls. ### An upgrade request Nicole's team has outgrown the Starter plan. NT Nicole Tran Gmail · Client We're running out of space. Can we move up to the Pro plan? Called Blesta · Starter Hosting · $12.95/mo · Pro $24.95/mo Volty Hi Nicole, the Pro plan is $24.95 a month and has 100 GB of storage. I've asked our billing team to switch you over, and they will confirm by email. Waiting for approval Blesta: upgrade Nicole Tran from Starter Hosting to Pro Approve · Edit · Decline ## As an automation Describe it to Volty in a sentence; it drafts the automation and an admin turns it on. Overdue reminders - When · Every day before 9 · Volty runs the check - Step 1 · Invoices past due · From your Blesta install - Step 2 · A reminder to the client · Before the suspension date - Step 3 · Payment questions · Answered, or passed to billing Plan upgrades proposed in the chat for staff to approve. ## How Volty connects to Blesta Blesta runs on your own server, and its API answers on your install's address. Our team builds the Volty connection with an API user you create, and your admin approves it before clients are answered. - 01 · Add an API user · In Blesta, go to Settings, System, API Access and choose Add API User. Blesta generates the key. - 02 · Agree the tools · Blesta's API reaches every model, so we expose only services, invoices and tickets. - 03 · Open the route · Your server accepts HTTPS requests from Volty to the install's API path. - 04 · Approve and switch · An admin approves the connection. Plan changes and tickets start Off. ### The tools Volty gets Each one is a switch on the Sources page in Volty. - Match client by email · Reads - Read service status · Reads - Read open invoices · Reads - Open support ticket · Changes - Move to another package · Changes Reading tools can be turned on straight away. Anything that changes Blesta starts Off, and once on it can be set to check with staff, so each change waits for a colleague. ## Common questions ### Blesta API credentials have full admin access. What does Volty do with them? Blesta's API has no scopes, so any API user can call every public model method. That is why the connection our team builds exposes only named tools, such as reading a client's services and invoices, and every tool that edits a record starts switched Off. ### Where do we create the API user in Blesta? In the Blesta admin area under Settings, System, API Access, choose Add API User. Blesta generates the key itself. We recommend a separate API user named for Volty, so you can delete it without touching other integrations. ### Our Blesta runs on our own server. Is that a problem? No. Blesta is installed on your domain, and its API lives under that install path. Our team only needs the address and the API user, and your server has to accept requests from Volty over HTTPS. ### How much does it cost to connect Blesta with Volty? Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger. ## Related integrations - Sonar Industry & regional systems - UISP (Ubiquiti UCRM) Industry & regional systems - Stripe Payments - Web chat Messaging channels - Gmail Email All integrations ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. ## Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · 8 October 2026 ### Meta now charges for WhatsApp replies The Leonard and Volty Show · 1 October 2026 ### Too busy to hire? The Leonard and Volty Show · 21 September 2026 ### From $500 chatbot jobs to agentic AI The Leonard and Volty Show · 10 September 2026 ### Your AI is a new employee The Leonard and Volty Show · 4 September 2026 ### Trust in the AI world The Leonard and Volty Show · 29 August 2026 ### Does the AI model matter? The Leonard and Volty Show · 19 August 2026 ### What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026 ## Links - [Industry & regional systems](https://voltade.com/integrations?category=industry) - [SonarIndustry & regional systems](https://voltade.com/integrations/sonar) - [UISP (Ubiquiti UCRM)Industry & regional systems](https://voltade.com/integrations/uisp) - [StripePayments](https://voltade.com/integrations/stripe) - [Web chatMessaging channels](https://voltade.com/integrations/web-chat) - [GmailEmail](https://voltade.com/integrations/gmail) - [All integrations](https://voltade.com/integrations)