# BigCommerce and Volty > Volty answers BigCommerce order and product questions on WhatsApp and Instagram, with order changes approved by your team. Volty answers order and product questions from your BigCommerce store on WhatsApp and Instagram. Talk to Volty · Free trial Updated 2 Nov 2026 ## A late parcel Volty reads the order and its tracking number, then brings in the team. KR Kavitha Raj WhatsApp · Customer Hi, my order hasn't come yet. It's been 4 days. Looked up BigCommerce · #2318 · Shipped 29 Oct · Tracking number on file Volty Hi Kavitha, sorry for the wait. Order #2318 shipped on 29 October with tracking number 1Z4471820. I've asked our team to check with the courier, and they will update you today. BigCommerce order #2318 Shipped Items Whey isolate 2kg · Chocolate Total $69.00 Shipped 29 Oct Matched by Verified phone number Read from BigCommerce during the conversation ## What Volty does with BigCommerce BigCommerce is an online store platform that holds a brand's catalogue, orders and customers. Volty connects to BigCommerce with an API key that an admin enters once on a secure card. It can read the catalogue to answer product questions and read a verified customer's orders to answer delivery questions. - Order status · The verified customer's orders and shipping status. - Product answers · Flavours, sizes and stock from the catalogue. - Reorders · Volty finds the last order and sends the product link. - Changes start Off · Anything that changes an order can wait for a colleague. Connects with A BigCommerce API key Volty reads Orders, products, customers Volty can change Off unless an admin turns them on Setup A few minutes Category E-commerce Catalogue and stock read before Volty replies. ### A sugar-free option A shopper asks about a variant, and Volty reads the catalogue. MR marcus.runs Instagram · Customer Does the electrolyte mix come in a sugar-free version? Looked up BigCommerce · Electrolyte mix · 3 variants · Zero sugar in stock Volty Yes, the zero sugar Lemon Lime is in stock. Electrolyte Mix · Zero Sugar Lemon Lime · 30 sachets $32.00 ## As an automation Describe it to Volty in a sentence; it drafts the automation and an admin turns it on. Reorder reminder - When · Every Monday · A scheduled automation - Step 1 · Finds 2kg orders from 6 weeks ago · From BigCommerce - Step 2 · Sends a reorder reminder · An approved template, to opted-in customers - Step 3 · Answers the replies · And sends the product link Delivery and reorder questions handled on WhatsApp. ## How Volty connects to BigCommerce An admin asks Volty to connect BigCommerce in the team chat, then enters the API key once on a secure card. The key never appears in the conversation. - 01 · Ask Volty to connect BigCommerce · In the team chat in Volty. - 02 · Enter the API key · On the secure card, not in the chat. - 03 · Turn on the reads · Orders, products and customers. - 04 · Leave changes Off · Or turn one on, with approval. ### The tools Volty gets Each one is a switch on the Sources page in Volty. - Find order · Reads - Search products · Reads - Read customer · Reads - Update order · Changes Reading tools can be turned on straight away. Anything that changes BigCommerce starts Off, and once on it can be set to check with staff, so each change waits for a colleague. ## Common questions ### How does Volty connect to BigCommerce? An admin asks Volty to connect BigCommerce in the team chat in Volty and enters the BigCommerce API key once on a secure card, so the key never appears in the conversation. The admin then picks which tools Volty may use. ### Can Volty change records in BigCommerce? Only when an admin allows it. Every tool has its own switch: tools that only read can be turned on, and tools that change a record start Off. A tool that is on can be set to check with staff, so each change waits for a colleague to approve it. ### How much does it cost to connect BigCommerce with Volty? Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger. ## Related integrations - Shopify E-commerce - WooCommerce E-commerce - Magento E-commerce - Stripe Payments - Instagram DM Messaging channels All integrations ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. ## Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · 8 October 2026 ### Meta now charges for WhatsApp replies The Leonard and Volty Show · 1 October 2026 ### Too busy to hire? The Leonard and Volty Show · 21 September 2026 ### From $500 chatbot jobs to agentic AI The Leonard and Volty Show · 10 September 2026 ### Your AI is a new employee The Leonard and Volty Show · 4 September 2026 ### Trust in the AI world The Leonard and Volty Show · 29 August 2026 ### Does the AI model matter? The Leonard and Volty Show · 19 August 2026 ### What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026 ## Links - [E-commerce](https://voltade.com/integrations?category=ecommerce) - [ShopifyE-commerce](https://voltade.com/integrations/shopify) - [WooCommerceE-commerce](https://voltade.com/integrations/woocommerce) - [MagentoE-commerce](https://voltade.com/integrations/magento) - [StripePayments](https://voltade.com/integrations/stripe) - [Instagram DMMessaging channels](https://voltade.com/integrations/instagram) - [All integrations](https://voltade.com/integrations)