# Every enquiry gets a first reply drafted. > Volty collects the details a quote needs, drafts replies from your price lists, logs PDF purchase orders and passes each enquiry to the right salesperson. Volty collects the details a quote needs, drafts from your price lists and routes it to the right salesperson. Talk to Volty · Free trial Updated 2 Nov 2026 Serving customers globally across 10+ markets ### Collects the spec before sales sees it A buyer asks for a quote with half the details. Volty asks the follow-up questions your sales team would ask, such as quantity, load, finish and delivery date, in the language the buyer writes in. Once the spec is complete, it saves it on the contact or deal and assigns the conversation to the right salesperson. - Replies in the language the buyer writes in - Asks only for the details that are missing - You choose what Volty prices and what goes to sales ### Drafts replies in your sales mailbox Connect a shared Outlook or Microsoft 365 mailbox and Volty reads every enquiry that arrives. In Draft mode it writes each reply from your price lists, product sheets and instructions, and a salesperson edits or sends it. An enquiry that arrives at night has a draft waiting in the morning. - Email and WhatsApp in one inbox - Can import existing mail when you connect - Every draft waits for a person to send it ### Logs purchase orders from the PDF When a buyer emails a purchase order as a PDF, Volty reads its lines, adds them to your orders table and brings in the person who handles fulfilment. Nobody retypes the order, and the PDF stays attached to the conversation. - Reads PDF attachments - Writes each line to your own table - Brings in the warehouse or operations lead ### Routes each enquiry to the right salesperson Assignment rules decide who gets what: by product keyword, or shared in turn during business hours. Each salesperson sees the enquiries they own with the details already collected, and an automation can email the team a summary of what came in overnight. - Rules run in order, and the first match decides - Round-robin during business hours - Contacts and deals can sync with HubSpot ## Getting started - 01 · Connect your number · Link your WhatsApp number, and add Messenger, Instagram, your Outlook mailbox or the website chat if you use them. With coexistence, your team keeps using the WhatsApp Business app on the same number. - 02 · Give Volty your knowledge · Upload your price lists, timetables and policies, or point Volty at your website. It asks you about anything it cannot find before it talks to customers. - 03 · Choose Draft or Live · Set each inbox to Draft, where your team approves every reply, or Live, where Volty replies on its own. Either can switch by business hours. ## What customers say Yat Guan 60% faster quote turnaround, 3 days to 1 > “Inquiry to quotation now only takes one working day - 60% faster than before. Operating at over 95% accuracy in English, Mandarin, and Malay.” Ryan Lim · Director, Yat Guan Read the case study > “The Volty team proactively learned about our industry and offered valuable suggestions. They develop future-proof solutions with transparent risk management and dedication to client satisfaction.” Kim Yeow · 3rd Gen, Lincoln Machinery > “We had a fantastic experience working with the team at Volty on our project. Their team was not only skilled but also incredibly open to hearing our concerns and ideas. They quickly grasped the core of any issue we raised, making it easy to address challenges together. The final product fit our needs very well and was delivered on time and with great attention to detail. We highly recommend Volty to anyone looking for a thoughtful and reliable software team.” Isaac Loh · Director, Cabin ## Frequently asked questions Only if you want it to. You decide which replies and actions Volty handles on its own and which wait for your team, such as pricing for non-standard orders. With draft mode on, every reply waits for someone to check and send it. Yes. Volty reads every enquiry that reaches your sales mailbox, including a shared one, drafts a reply from your price lists and product sheets, and sends the enquiry to the right person. Any system with an API or an MCP server, such as your ERP, CRM, inventory and stock levels, quotation templates and accounting system. Once it is connected, Volty can take any action that system allows, such as booking, updating a record or creating an order, and your team decides which actions Volty takes on its own and which come to staff for approval. If a system you use is not connected yet, tell us which one during your trial. Volty reads it and adds its lines to your orders table. Yes. When a buyer leaves out a size, material, quantity or delivery date, Volty asks for it before passing the enquiry to sales, so your team receives a complete spec. Yes. Volty replies in the language the buyer writes in. You choose. Volty can raise the quote or order in your connected system, or hand the buyer to your sales team. Volty passes the conversation to someone on your team and alerts them on WhatsApp. Any reply from your team pauses Volty in that conversation for 30 minutes, and each further reply extends the pause. Start the 7-day free trial, connect your WhatsApp number, and give Volty your policies, price lists and website. Volty asks about anything it cannot find before it talks to customers. Then choose draft or live replies for each inbox. ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. ## Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · 8 October 2026 ### Meta now charges for WhatsApp replies The Leonard and Volty Show · 1 October 2026 ### Too busy to hire? The Leonard and Volty Show · 21 September 2026 ### From $500 chatbot jobs to agentic AI The Leonard and Volty Show · 10 September 2026 ### Your AI is a new employee The Leonard and Volty Show · 4 September 2026 ### Trust in the AI world The Leonard and Volty Show · 29 August 2026 ### Does the AI model matter? The Leonard and Volty Show · 19 August 2026 ### What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026 ## Links - [Read the case study →](https://voltade.com/case-studies/yat-guan)