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    Account IssuesEnvoy

    Facebook Login Verification Required

    Your Envoy WhatsApp channel has stopped working with the error: "You cannot access the app till you log in to www.facebook.com and follow the instructions given."

    2 min readUpdated 9 Apr 2026
    General WhatsApp guide available at /learn/whatsapp

    Step 1: Identify the right Facebook account

    The verification must be done by the admin Facebook account that was used to set up the WhatsApp channel in Envoy. This may not be your personal Facebook account.

    If you're not sure which account that is: check with whoever originally completed the Envoy WhatsApp onboarding.

    Step 2: Complete Verification

    1
  1. Go to www.facebook.com
    2. 2
  2. Log in with the admin account
    3. 3
  3. Complete the verification prompt (identity check, 2FA, security review)
    4. 4
  4. Wait a few minutes

    5. Step 3: Reauthorize in Envoy

    1
  5. Go to Settings > Channels > WhatsApp
    6. 2
  6. Click Reauthorize
    7. 3
  7. Log in with the same account
    8. 4
  8. Test by sending a message
    • After unusual login activity on the admin Facebook account
    • After logging in from a new device or location
    • After Meta security sweeps (periodic)
    • After a long period of inactivity on the admin account

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