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    Add Payment Method for WhatsApp Broadcasts in Envoy

    You're trying to send a broadcast campaign in Envoy and seeing: "Need to add payment method first in order to use the WhatsApp campaign broadcast feature."

    2 min readUpdated 9 Apr 2026
    General WhatsApp guide available at /learn/whatsapp

    WhatsApp Business API charges per conversation. Meta requires a valid payment method on your Meta Business Portfolio before you can send template messages or broadcasts.

    This payment goes to Meta, not to Envoy. Envoy triggers the API call, but Meta bills you directly for WhatsApp conversations.

    1
  1. Go to Meta Business Suite
    2. 2
  2. Navigate to Billing > Payment Methods
    3. 3
  3. Click Add Payment Method
    4. 4
  4. Add a credit card or other accepted payment method
    5. 5
  5. Make sure it's set as the primary payment method for your WhatsApp Business Account
    6. 6
  6. Return to Envoy and retry your broadcast
    • It may take a few minutes for Meta to validate the payment method
    • If the error persists after adding payment, try logging out and back into Envoy
    • Verify the payment method is linked to the correct Meta Business Portfolio (the one associated with your WhatsApp number)
    • If you see a "pending" status on the payment method, wait up to 24 hours before retrying

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    Error Codes

    WhatsApp Error 131042: Payment Issue Block in Envoy

    Messages fail with Error 131042 (business eligibility payment issue). Your WhatsApp sending capability is blocked.