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    WhatsApp Account Banned: What to Do in Envoy

    You see: "This account can no longer use WhatsApp." Your number is banned.

    2 min readUpdated 9 Apr 2026
    General WhatsApp guide available at /learn/whatsapp
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  1. Back up everything. Copy your chatbot prompts, auto-reply settings, and channel configuration from Envoy. If the ban sticks, you'll need these for a new number.
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  2. Note your message history. Conversation data in Envoy is preserved even if the WhatsApp number is banned. You won't lose your CRM data.
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  3. Don't delete the channel. Keep the Envoy channel in place while you appeal.
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  4. Notify your team so nobody tries to send messages from the banned number while you sort it out.

    5. Option 1: In-App Appeal

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  5. Open WhatsApp on the phone
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  6. Tap the "Request a Review" button if it appears
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  7. Wait for Meta's response (usually 24-72 hours)

    8. Option 2: Email Appeal

    Send an email to [email protected] with:

    • Subject: "Account Review Request: [Your Phone Number with country code]"
    • Body: Your business name, the phone number (with +country code), and a brief explanation of your business use

    Option 3: Meta Direct Support

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  8. Go to Meta Business Suite > Help
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  9. File a support ticket about the banned WhatsApp number
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  10. Include your WABA ID and business portfolio details
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  11. In Envoy, back up messages from the banned channel (export if available)
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  12. Get a new phone number
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  13. Delete the old WhatsApp account from the phone
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  14. Set up the new number through Envoy's onboarding flow
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  15. Warm up the new number. Reply-only mode for 7-14 days, then gradually increase volume.
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  16. Restore your chatbot configuration on the new channel

    17. From real Envoy customer cases:

    • Linked to an inactive or unverified Meta Business Portfolio
    • Sending promotional messages without an unsubscribe option
    • Sending messages that violate Meta's AI chatbot policy
    • Repeated sending to contacts who have blocked the number

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