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    How to Unban Your WhatsApp Account: Envoy Guide

    Your WhatsApp number was banned and you need to get it restored so your Envoy channel works again.

    2 min readUpdated 9 Apr 2026
    1
  1. Don't delete the Envoy channel. Your CRM data, contacts, and conversation history are preserved in Envoy regardless of the ban.
    2. 2
  2. Back up your chatbot configuration. Copy prompts and auto-reply settings in case you need to set up a new number.

    3. The sooner you appeal, the better your chances.

    Step 1: In-App Review

    • Open WhatsApp on the phone
    • If you see "Request a Review", tap it immediately. This is the fastest path to getting unbanned.
    • Wait for a response (usually 24-72 hours). Check your email for updates from Meta.

    Step 2: Email Appeal (If No In-App Option)

    Send to [email protected]:

    Subject: Account Review Request. +[country code][number]

    Dear WhatsApp Support,

    Our business WhatsApp number +[number] was recently restricted. We are a legitimate business using WhatsApp Business API for customer communications.

    Business name: [Your Business Name] Phone number: +[country code][number] WABA ID: [Your WABA ID from Envoy Settings > Channels]

    We would like to request a review of this restriction. We are committed to following WhatsApp's business policies.

    Thank you.

    Step 3: Meta Direct Support

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  3. Check Envoy: Settings > Channels > WhatsApp. Is the channel still Connected?
    4. 2
  4. If Connected: send a test message
    5. 3
  5. If Disconnected: follow the reconnection procedure
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  6. Warm up before resuming broadcasts:
    • Reply-only mode for 7-14 days
    • Then small batches (50-100 contacts)
    • Monitor quality rating daily
    • Don't resume full broadcast volume until your rating is back to Green

    7. See the "If the Appeal Fails" section in our account banned guide for the new-number setup process through Envoy.

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