# Complete WhatsApp automation at Cutis Medical Laser Clinics > A medical aesthetics clinic replaced four devices with an agent connected to its EMR: a 24-second first reply, and about 100% of patient messages sent as the agent wrote them. Cutis is a doctor-led medical aesthetics clinic at Scotts Medical Center with thousands of 5-star Google Reviews, in practice since 2008. Volty works from the clinic's Plato records and replies in 24 seconds. Démarrez votre essai gratuit · Posez-nous vos questions Mis à jour 8 nov. 2026 Customer story Cutis Medical Laser Clinics · Medical aesthetics · Scotts Medical Center, Singapore · Cliniques · ~100%of patient messages sent as the agent wrote them 01 · Outcomes ## Outcomes - ~100% · Patient messages sent as the agent wrote them · About half sent automatically, half approved by staff in one click - 24 s · Average first reply · Against a 7.6-minute industry standard, 19x faster - 90% · After-hours messages answered within 15 minutes - Hundreds a day · Reminders and follow-ups sent automatically - 4 to 1 · Devices replaced by one connected system - Same team · Team size, with staff time moved to patient conversations Gunther, Managing Director, and Andrea, Patient Coordinator Try Volty on your own business, free for 7 days Démarrez votre essai gratuit 02 · The story ## The story - Before · Multiple devices for WhatsApp Business were hard to manage. Staff sent patient messages by hand across four devices. · After · Volty's Team Helpdesk consolidates them all into one connected system. - Before · respond.io could not connect to their EMR system. · After · Volty integrates with their EMR (Plato Medical), and now writes ~100% of replies. - Before · The industry standard first reply is 7.6 minutes. · After · With Volty, the clinic's average first reply is 24 seconds, 19x faster. - Before · After-hours messages had delayed replies. · After · 90% of after-hours messages are now answered within 15 minutes. > This is a game changer for all of us. Gunther · Managing Director, Cutis Medical Laser Clinics > Volty has definitely been a very great help in terms of the automated processes. Andrea · Patient Coordinator, Cutis Medical Laser Clinics 03 · What they used ## What they used - WhatsApp AI · A patient agent connected to the clinic's EMR answers existing patients' enquiries. - Appointment Booking · Volty also handles new leads, triaging them and placing new bookings directly into Plato Medical System, with follow-ups for leads who go quiet. - Automated follow up · Follows up automatically when leads go quiet, and sends post-op follow-ups at 6, 12 and 24 months. - Broadcast · Announcements and marketing go out to patients and leads in a few clicks, with reports to track performance. - Dashboards & Reports · A front desk view of who is coming in for appointments later today, who rescheduled and who cancelled. Chat with Cutis 04 · Volty’s service ## Volty’s service > “The team is very switched on on what clinics actually need, and it was a pleasure to work with.” GuntherManaging Director, Cutis Medical Laser Clinics > “I have to thank the Volty team because they're the ones who set it up for us.” AndreaPatient Coordinator, Cutis Medical Laser Clinics Outcomes from other customers ## Relevant Case Studies - Yong Kang TCM Clinic20% more bookings, no new headcount with 60% growth. +20%bookings, with booking resolution time during peak period down from 30 minutes to under 5 minutes on average - Prologue Clinic70% conversion rate from Volty replies. 70%conversion rate from Volty replies - Happy FishReplies went from 2 hours to instant. 1 800+messages a day and growing, now automated ## Démarrez votre essai gratuit Posez-nous vos questions · Démarrez votre essai gratuit Inscrivez-vous à notre essai de 7 jours. Aucune carte bancaire requise. Préparez votre entreprise à l'avenir avec l'IA. Écoutez notre PDG The Leonard and Volty Show · 8 octobre 2026 Meta now charges for WhatsApp replies The Leonard and Volty Show · 1 octobre 2026 Too busy to hire? The Leonard and Volty Show · 21 septembre 2026 From $500 chatbot jobs to agentic AI The Leonard and Volty Show · 10 septembre 2026 Your AI is a new employee The Leonard and Volty Show · 4 septembre 2026 Trust in the AI world The Leonard and Volty Show · 29 août 2026 Does the AI model matter? The Leonard and Volty Show · 19 août 2026 What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, 8 octobre 2026 ## Links - [respond.io](https://voltade.com/fr-fr/compare/volty-vs-respond-io) - [WhatsApp AI →](https://voltade.com/product/whatsapp-agent) - [Appointment Booking →](https://voltade.com/product/appointment-booking) - [Plato Medical System](https://voltade.com/integrations/plato) - [Automated follow up →](https://voltade.com/product/automated-follow-up) - [Broadcast →](https://voltade.com/product/broadcasts) - [Dashboards & Reports →](https://voltade.com/product/dashboards-reports) - [Yong Kang TCM Clinic20% more bookings, no new headcount with 60% growth.+20%bookings, with booking resolution time during peak period down from 30 minutes to under 5 minutes on average](https://voltade.com/fr-fr/case-studies/yong-kang-tcm) - [Prologue Clinic70% conversion rate from Volty replies.70%conversion rate from Volty replies](https://voltade.com/fr-fr/case-studies/prologue-clinic) - [Happy FishReplies went from 2 hours to instant.1 800+messages a day and growing, now automated](https://voltade.com/fr-fr/case-studies/happy-fish)