# YonYou and Volty > Customers ask where their order is and Volty answers from YonYou, connected by our team. Volty answers order and stock questions from YonYou on WhatsApp and email, with YonYou connected by our team. Talk to Volty · Free trial Updated 2 Nov 2026 ## A part-shipped order A distributor asks about an order. Volty reads it from YonYou and answers with what has gone out. WS Wong Siew Ling WhatsApp · Customer Hi, can you check our order SO-24117? We only received part of it. Called YonYou · SO-24117 · 1,200 units · 800 shipped · 400 due 14 Nov Volty Hi Siew Ling, 800 of the 1,200 units on SO-24117 shipped on 3 November. The remaining 400 are scheduled to ship on 14 November. OK thanks. Can we add 200 more to the next shipment? Waiting for approval YonYou sales order change: add 200 units to SO-24117, ship 14 Nov Approve · Edit · Decline YonYou sales order SO-24117 Part shipped Customer Lim Brothers Trading Sdn Bhd Ordered 1,200 units Shipped 800 · 3 Nov Next shipment 14 Nov Read from YonYou during the conversation ## What Volty does with YonYou YonYou is the ERP many manufacturers and distributors in China and Southeast Asia run their orders, stock and finance on. We connect YonYou to Volty as a custom connection, and what Volty reads and writes is agreed with you when it is connected. Customers ask where their order is and Volty answers from the sales order, and a new order can be proposed for a colleague to approve. - Where is my order · Volty reads the sales order and what has shipped against it. - Stock before a promise · Stock on hand is read from YonYou before Volty quotes a delivery. - Only the customer's own records · A lookup is bound to the verified customer in the conversation. - Changes wait for approval · Any write starts Off, and once on it can wait for a colleague. Connects with A custom connection our team sets up Volty reads Agreed per workspace: orders, stock, receivables Volty can change Agreed per workspace, Off by default Setup Set up by our team Category Industry & regional systems Order and receivable questions answered without opening the ERP. ### A stock question before a quote A buyer asks what can ship this week. Volty reads stock on hand first. AR Arif Rahman Email · Customer Do you have 500 of the M8 stainless brackets ready to ship this week? Called YonYou · M8 stainless bracket · 1,850 on hand · Warehouse 2 Volty Yes, Arif. We have 1,850 M8 stainless brackets on hand, so 500 can ship this week. Shall I ask sales to send you a quotation? ## As an automation Describe it to Volty in a sentence; it drafts the automation and an admin turns it on. Dispatch notices - When · Every morning · A scheduled automation - Step 1 · Reads yesterday's shipments · From YonYou - Step 2 · Tells each customer · An approved template - Step 3 · Answers the replies · And brings in sales Stock on hand read from YonYou during the conversation. ## How Volty connects to YonYou We connect YonYou to your workspace as a custom connection, agreed with you, and an admin approves it once before Volty uses it. - 01 · Agree what Volty reads and writes · Orders, stock, receivables, as your YonYou setup allows. - 02 · Share access · An API key or address for the modules agreed. - 03 · Approve the connection · An admin approves it once in Volty. - 04 · Set the switches · Each tool is On, Check with staff, or Off. ### The tools Volty gets Each one is a switch on the Sources page in Volty. - Find customer · Reads - Read sales order · Reads - Read stock on hand · Reads - Read receivables · Reads - Create sales order · Changes Reading tools can be turned on straight away. Anything that changes YonYou starts Off, and once on it can be set to check with staff, so each change waits for a colleague. ## Common questions ### How does Volty connect to YonYou? We connect YonYou to your workspace as a custom connection, from an API key or address, and what Volty reads and writes is agreed with you when it is connected. An admin approves it once before Volty uses it. ### Can Volty change records in YonYou? Only when an admin allows it. Every tool has its own switch: tools that only read can be turned on, and tools that change a record start Off. A tool that is on can be set to check with staff, so each change waits for a colleague to approve it. ### How much does it cost to connect YonYou with Volty? Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger. ## Related integrations - NetSuite Accounting & ERP - Odoo Industry & regional systems - Globe3 Industry & regional systems - Custom API Developer & analytics - WhatsApp Business API Messaging channels All integrations ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. ## Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · 8 October 2026 ### Meta now charges for WhatsApp replies The Leonard and Volty Show · 1 October 2026 ### Too busy to hire? The Leonard and Volty Show · 21 September 2026 ### From $500 chatbot jobs to agentic AI The Leonard and Volty Show · 10 September 2026 ### Your AI is a new employee The Leonard and Volty Show · 4 September 2026 ### Trust in the AI world The Leonard and Volty Show · 29 August 2026 ### Does the AI model matter? The Leonard and Volty Show · 19 August 2026 ### What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026 ## Links - [Industry & regional systems](https://voltade.com/en-sg/integrations?category=industry) - [NetSuiteAccounting & ERP](https://voltade.com/integrations/netsuite) - [OdooIndustry & regional systems](https://voltade.com/integrations/odoo) - [Globe3Industry & regional systems](https://voltade.com/en-sg/integrations/globe3) - [Custom APIDeveloper & analytics](https://voltade.com/integrations/custom-api) - [WhatsApp Business APIMessaging channels](https://voltade.com/integrations/whatsapp) - [All integrations](https://voltade.com/en-sg/integrations)