# Shopee and Volty > Volty answers Shopee order and stock questions on WhatsApp and Instagram, with your shop connected by our team. When buyers message your WhatsApp or Instagram about a Shopee order, Volty answers from your Shopee shop, connected by our team. Talk to Volty · Free trial Updated 2 Nov 2026 ## Has my order shipped A buyer asks on WhatsApp, and Volty checks the order in Shopee. SA Siti Aminah WhatsApp · Customer Hi, I ordered 2 phone stands from your Shopee shop on Tuesday. Order 251028KX8F2Q. Not shipped yet? Checked Shopee · 251028KX8F2Q · Ready to ship · Pickup Mon 3 Nov Volty Hi Siti, thanks for your order. It is packed, and the courier collects it on Monday. The tracking number will show in the Shopee app once it's picked up. Shopee order 251028KX8F2Q Ready to ship Buyer Siti Aminah Items Phone stand × 2 Total S$18.80 Pickup Mon 3 Nov What Volty reads is agreed when Shopee is connected ## What Volty does with Shopee Shopee is one of Southeast Asia's largest online marketplaces. We connect your Shopee shop to your workspace as a custom connection, and what Volty reads and writes is agreed when it is connected. When a buyer messages your WhatsApp or Instagram about a Shopee order, Volty can check the order and answer from it. - Order status on WhatsApp · Buyers who message you directly get their Shopee order status. - Listings and stock · Price and stock answered from your Shopee listings. - Problems to you · A missing item or a damaged parcel comes to you with the order attached. - Changes agreed first · Anything that changes an order is agreed at setup and starts Off. Connects with A custom connection our team sets up Volty reads Agreed per workspace: orders, listings, stock Volty can change Agreed per workspace, Off by default Setup Set up by our team Category E-commerce Order status read from your Shopee shop. ### Is it still in stock A buyer asks on Instagram about a listing. H hdbhomelife Instagram · Customer Is the white desk organiser still available? The listing says 2 left Checked Shopee · Desk organiser · White · 2 in stock Volty Yes, 2 are left in white. You can order it from our Shopee shop. Desk Organiser White · 2 left S$14.90 ## As an automation Order data comes from your Shopee connection. Describe it to Volty in a sentence; it drafts the automation and an admin turns it on. Order question to answer - When · A buyer messages you · About a Shopee order - Step 1 · Volty checks the order · From your Shopee connection - Step 2 · Answers with the status · And what happens next - Step 3 · Brings you in · When a parcel is damaged or missing Buyers who message you directly get the same answer. ## How Volty connects to Shopee We connect Shopee to your workspace as a custom connection, agreed with you, and an admin approves it once before Volty uses it. - 01 · Agree what Volty reads and writes · Orders and listings, as your Shopee shop allows. - 02 · Approve the connection · An admin approves it once in Volty. - 03 · Set the switches · Each tool is On, Check with staff, or Off. ### The tools Volty gets Each one is a switch on the Sources page in Volty. - Find order · Reads - Read shipping status · Reads - Read listing and stock · Reads Reading tools can be turned on straight away. Anything that changes Shopee starts Off, and once on it can be set to check with staff, so each change waits for a colleague. ## Common questions ### How does Volty connect to Shopee? We connect Shopee to your workspace as a custom connection, from an API key or address, and what Volty reads and writes is agreed with you when it is connected. An admin approves it once before Volty uses it. ### Does Volty reply inside the Shopee app? No. Volty answers buyers who message your WhatsApp, Instagram, Messenger, web chat or email, and reads their Shopee order through the connection. ### How much does it cost to connect Shopee with Volty? Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger. ## Related integrations - Lazada E-commerce - Shopify E-commerce - SiteGiant Industry & regional systems - WhatsApp Business API Messaging channels - Instagram DM Messaging channels All integrations ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. ## Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · 8 October 2026 ### Meta now charges for WhatsApp replies The Leonard and Volty Show · 1 October 2026 ### Too busy to hire? The Leonard and Volty Show · 21 September 2026 ### From $500 chatbot jobs to agentic AI The Leonard and Volty Show · 10 September 2026 ### Your AI is a new employee The Leonard and Volty Show · 4 September 2026 ### Trust in the AI world The Leonard and Volty Show · 29 August 2026 ### Does the AI model matter? The Leonard and Volty Show · 19 August 2026 ### What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026 ## Links - [E-commerce](https://voltade.com/en-sg/integrations?category=ecommerce) - [LazadaE-commerce](https://voltade.com/en-sg/integrations/lazada) - [ShopifyE-commerce](https://voltade.com/integrations/shopify) - [SiteGiantIndustry & regional systems](https://voltade.com/en-sg/integrations/sitegiant) - [WhatsApp Business APIMessaging channels](https://voltade.com/integrations/whatsapp) - [Instagram DMMessaging channels](https://voltade.com/integrations/instagram) - [All integrations](https://voltade.com/en-sg/integrations)