# Eber and Volty > Volty answers points and rewards questions from Eber for each member, connected by our team. Members ask about points and rewards on WhatsApp and Instagram, and Volty answers from their own Eber record, with Eber connected by our team. Talk to Volty · Free trial Updated 2 Nov 2026 ## A points question A member asks about points. Volty reads her Eber record and the rewards she can take. RN Rachel Ng WhatsApp · Member Hi, how many points do I have? Enough for a free drink? Called Eber · Rachel Ng · Gold · 1,240 points · Free drink at 1,000 Volty Hi Rachel! You have 1,240 points, so yes, you can redeem a free regular drink for 1,000 points. Show your Eber card at the counter and the staff will apply it. Eber member Rachel Ng Gold Points 1,240 Expiring 30 Nov 180 Last visit Bugis · 28 Oct Matched by Verified phone number Read from Eber during the conversation ## What Volty does with Eber Eber is the loyalty platform many Southeast Asian F&B and retail brands run their members, points and rewards on. We connect Eber to Volty as a custom connection, and what Volty reads and writes is agreed with you when it is connected. Members ask how many points they have or what they can redeem, Volty answers from their own Eber record, and a points correction waits for a colleague. - How many points · Volty reads the member's balance and tier from Eber. - What can I redeem · The rewards their points cover today. - Only their own account · A lookup is bound to the verified phone number in the conversation. - Corrections wait · Adding points waits for a colleague to approve it. Connects with A custom connection our team sets up Volty reads Agreed per workspace: members, points, rewards Volty can change Agreed per workspace, Off by default Setup Set up by our team Category Industry & regional systems Points and rewards read from Eber, never guessed. ### Missing points A member says yesterday's points did not come in. Volty checks and proposes the correction. HR Hafiz Roslan Instagram · Member I bought 3 drinks at Tampines yesterday but didn't get points. Receipt attached. receipt.jpg Called Eber · Hafiz Roslan · No transaction on 31 Oct Volty Thanks Hafiz. I can't see a transaction from yesterday on your account, so I've sent your receipt to the team to add the points. Waiting for approval Eber: add 51 points to Hafiz Roslan, Tampines receipt 31 Oct, S$17.10 Approve · Edit · Decline ## As an automation Describe it to Volty in a sentence; it drafts the automation and an admin turns it on. Points expiry reminder - When · On the 1st of the month · A scheduled automation - Step 1 · Finds points expiring this month · From Eber - Step 2 · Reminds each member · An approved template - Step 3 · Answers the replies · Balances and rewards Members ask about points on WhatsApp and get their own balance. ## How Volty connects to Eber We connect Eber to your workspace as a custom connection, agreed with you, and an admin approves it once before Volty uses it. - 01 · Agree what Volty reads and writes · Members, points, rewards, as your Eber plan allows. - 02 · Approve the connection · An admin approves it once in Volty. - 03 · Set the switches · Each tool is On, Check with staff, or Off. ### The tools Volty gets Each one is a switch on the Sources page in Volty. - Find member · Reads - Read points balance · Reads - List rewards · Reads - Add points · Changes Reading tools can be turned on straight away. Anything that changes Eber starts Off, and once on it can be set to check with staff, so each change waits for a colleague. ## Common questions ### How does Volty connect to Eber? We connect Eber to your workspace as a custom connection, from an API key or address, and what Volty reads and writes is agreed with you when it is connected. An admin approves it once before Volty uses it. ### Can Volty change records in Eber? Only when an admin allows it. Every tool has its own switch: tools that only read can be turned on, and tools that change a record start Off. A tool that is on can be set to check with staff, so each change waits for a colleague to approve it. ### How much does it cost to connect Eber with Volty? Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger. ## Related integrations - HashMato Industry & regional systems - Edgeworks POS Industry & regional systems - WESS Industry & regional systems - WhatsApp Business API Messaging channels - Instagram DM Messaging channels All integrations ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. ## Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · 8 October 2026 ### Meta now charges for WhatsApp replies The Leonard and Volty Show · 1 October 2026 ### Too busy to hire? The Leonard and Volty Show · 21 September 2026 ### From $500 chatbot jobs to agentic AI The Leonard and Volty Show · 10 September 2026 ### Your AI is a new employee The Leonard and Volty Show · 4 September 2026 ### Trust in the AI world The Leonard and Volty Show · 29 August 2026 ### Does the AI model matter? The Leonard and Volty Show · 19 August 2026 ### What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026 ## Links - [Industry & regional systems](https://voltade.com/en-sg/integrations?category=industry) - [HashMatoIndustry & regional systems](https://voltade.com/en-sg/integrations/hashmato) - [Edgeworks POSIndustry & regional systems](https://voltade.com/en-sg/integrations/edgeworks-pos) - [WESSIndustry & regional systems](https://voltade.com/integrations/wess) - [WhatsApp Business APIMessaging channels](https://voltade.com/integrations/whatsapp) - [Instagram DMMessaging channels](https://voltade.com/integrations/instagram) - [All integrations](https://voltade.com/en-sg/integrations)