# Swim school of 20 pools replaces a 2-hour reply cycle with instant AI responses and 3× their daily enquiry volume. > A swim school with 20 pools across Singapore and Malaysia replaced a 2-hour reply cycle with instant answers, and now adds 50 sign-ups a week. Happy Fish was being buried under 1,800 replies a day from an outsourced overseas team. The team at Volty built them an AI enquiry agent that answers from their own curriculum, schedules, and instructor roster. Updated 2 Nov 2026 Talk to Volty · Tell us about your operations The Challenge - 100 enquiries a day, 1,800 replies after back-and-forth - 2-hour average response time. Parents moved on to competitors - Outsourced overseas team, time-zone delay, inconsistent answers - No local feel for SG curriculum, safety levels, or pool layouts - Manual replies drifted in tone and detail across the team > I was initially sceptical. I thought, 'How can GenAI answer customer questions like a human?' But after seeing a demo, I was sold. Tan Jian Yong · CEO, Happy Fish The Solution The team at Volty built Happy Fish an AI Enquiry Agent, trained on the school's own course catalogue, pool schedules, instructor availability, and pricing. The agent reads every parent enquiry across WhatsApp Business, Instagram DM, Facebook Messenger, and the web form, drafts the matching trial-class options, books the slot, and logs the lead in the CRM, all in one continuous conversation that picks up where the last one ended. It's multilingual and tuned to the language patterns Singapore and Malaysian parents actually use. Casual enquiries get the same care as formal ones. Most enquiry handling and trial booking runs on full auto; paid enrolment and refunds stay with reception. PDPA-aligned, hosted in Singapore. > Some customers even told us they didn't know they were chatting with a chatbot as the responses were so natural. Tan Jian Yong · CEO, Happy Fish How an enquiry becomes a booked trial class ## The agent loop - 01 · Read & route · Reads the parent's enquiry across any channel and identifies what they actually want: a trial, a price check, or a schedule question. - 02 · Match & filter · Cross-checks against live course catalogue, branch, age band, and current term capacity. - 03 · Reply & book · Drafts the response with matching slot options, books the trial, takes the deposit if required. - 04 · Log & remember · Writes the lead into the CRM and stores the conversation, so the next message from the same family picks up the thread. ## Key results Response time 2 hours → instant Daily capacity 100 → 300 enquiries (3×) New sign-ups 50 students every week Reception team freed for mentoring and complex cases Featured in - IMDA SMEsGoDigitalRead the public case study ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. ## Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · 8 October 2026 ### Meta now charges for WhatsApp replies The Leonard and Volty Show · 1 October 2026 ### Too busy to hire? The Leonard and Volty Show · 21 September 2026 ### From $500 chatbot jobs to agentic AI The Leonard and Volty Show · 10 September 2026 ### Your AI is a new employee The Leonard and Volty Show · 4 September 2026 ### Trust in the AI world The Leonard and Volty Show · 29 August 2026 ### Does the AI model matter? The Leonard and Volty Show · 19 August 2026 ### What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026 ## Links - [Tell us about your operations→](https://voltade.com/contact)