# Volty vs Twilio. > Volty vs Twilio for WhatsApp: a ready inbox, CRM and AI agent against a messaging API you build on. Compare setup, CRM, per-message fees and when Twilio fits better. Twilio is a messaging API your developers build on. Volty is an AI helpdesk builder with the inbox, CRM and AI agent already built. Start your Sandbox Trial · Ask us questions Updated Nov 11, 2026 Serving customers globally across 10+ markets What you're really deciding ## Why teams choose Volty over Twilio - 01 More affordable than TwilioMore included on the measures you are billed by. Price - 02 Build beyond the helpdeskPlan, build and test automations and mini apps with Claude Code. Customize - 03 Connect any systemAny system with an open API, with no other tool to manage. Integrations 01 · Price ## More affordable than Twilio Measure · Volty · twilio Monthly price · Volty: Plus about US$98 to US$155 a month and Pro about US$299 to US$390, depending on your country, billed monthly. · Twilio: No monthly fee for the WhatsApp API itself. You pay per message, and for an inbox you pay for Flex or build one. Per-message fee · Volty: None. Meta bills its WhatsApp fees to your own WhatsApp Business account. · Twilio: US$0.005 for every WhatsApp message, inbound or outbound, on top of Meta's fees, which Twilio passes through, plus US$0.001 for each failed message. Seats · Volty: Plus includes 6 to 15 seats and Pro 20 to 30, depending on your country. · Twilio: Flex from US$150 per named user a month, US$1 per active user hour, or US$35 per monthly active user plus metered usage. Building it · Volty: Ready on sign-up. Volty interviews your team and configures itself. · Twilio: Without Flex, your developers build, host and maintain the inbox, contact records and routing on Twilio's APIs. 02 · Customize ## Build what your business needs, not only a helpdesk ### Automations Runs on a schedule, on an event, on a webhook or when an email arrives. ### Mini apps Dashboards for your team, and apps for your customers that they sign into with WhatsApp or email. ### What teams build - Automation · Spa appointment reminders · Tomorrow's bookings get a WhatsApp reminder at 6pm. - Automation · Invoice follow-ups · Invoices emailed in are logged and chased before they fall due. - Mini app · Leads by channel · Where this month's leads came from, and how many booked. - Automation · Review requests · A thank-you and a review link the day after each visit. - Mini app for customers · Appointment booking app · Customers sign in with WhatsApp and book their own slot. - Mini app for customers · Loyalty app · Points and rewards, signed into with WhatsApp or email. ### Build automations and apps from your Claude Code, or other coding agents Why Volty works so well with Claude Code 03 · Integrations ## Connect to any system with an open API HubSpot, Google Calendar, Shopify, Slack, Notion, Google Drive, Plato, any MCP server and any API ### Ready-made connectors Hundreds of apps connect in a few clicks, among them Google Calendar and Google Drive, HubSpot, Notion, Slack and Shopify. ### Any MCP server Paste the address of any system that offers an MCP server, sign in, and its tools appear in Volty. ### Anything with an API For a system with no connector, Volty writes the connection itself as code. An admin approves it once, and Volty can call it in the middle of a conversation. See every integration - One place for every connection: no second automation tool like n8n or Zapier, so no extra bill and no extra login. - Secure API keys in an encrypted secret vault. - Control access to the API in a fine-grained fashion, per tool. Integration · Volty · twilio CRMs · Volty: HubSpot, Salesforce, Zoho and any other CRM with an API, on every plan, plus Volty's own CRM. · Twilio: Flex has Salesforce and Zendesk integrations. HubSpot and other CRMs are built as a Flex plugin with Twilio Functions and Studio flows. Your own systems · Volty: Volty writes the connection to anything with an API, and connects to any MCP server. · Twilio: Code your developers write and host, in Twilio Functions or on your own servers, called from Studio's HTTP Request widget or webhooks. Everything else · Volty: Hundreds of ready-made connectors, all inside Volty. · Twilio: Built to order on the API, or through a separate automation tool. ## What customers of Volty prefer over Twilio ### The inbox and CRM come built Twilio sends and receives WhatsApp messages through its API, and your developers build the inbox, contact records and pipeline on top, or you pay for Flex per agent. Volty is one inbox for WhatsApp, Instagram, Messenger, email and web chat, with a CRM its AI agent fills in from each conversation. ### It sets itself up Volty interviews your team and configures itself. There is no flow to draw and no code to host before your first customer gets an answer. ### It builds the tools your team asks for Ask Volty for a dashboard, a report or a standing rule, and Volty writes it as a mini app or an automation. Everything Volty writes waits for an admin to approve it before it goes live. ## The honest take twilio Choose Twilio when You have developers who want to build your own messaging product, you need SMS, voice and WhatsApp from one API across many countries, or you are building a contact center on Flex beside Salesforce or Zendesk. Volty Choose Volty when You want a WhatsApp inbox, a CRM and an AI agent your team can use this week without developers, connected to any system with an API. ## Customer stories - 1,800+messages a day and growing, now automated Happy Fish - 3xfaster quote turnaround, from 3 days down to 1 Yat Guan - +20%bookings, with booking resolution time during peak period down from 30 minutes to under 5 minutes on average Yong Kang TCM Clinic - 75%fewer lost leads, and 91% of conversations resolved by Volty without a human Cake Inspiration - 70%conversion rate from Volty replies Prologue Clinic ## Start your Sandbox Trial Ask us questions · Start your Sandbox Trial Sign up for our 7-day trial. No credit card needed. Future-proof your business with AI. Hear from our CEO The Leonard and Volty Show · October 8, 2026 Meta now charges for WhatsApp replies The Leonard and Volty Show · October 1, 2026 Too busy to hire? The Leonard and Volty Show · September 21, 2026 From $500 chatbot jobs to agentic AI The Leonard and Volty Show · September 10, 2026 Your AI is a new employee The Leonard and Volty Show · September 4, 2026 Trust in the AI world The Leonard and Volty Show · August 29, 2026 Does the AI model matter? The Leonard and Volty Show · August 19, 2026 What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, October 8, 2026 ## Links - [Why Volty works so well with Claude Code](https://voltade.com/blog/why-volty-works-with-claude-code) - [See every integration](https://voltade.com/integrations) - [1,800+messages a day and growing, now automatedHappy Fish](https://voltade.com/case-studies/happy-fish) - [3xfaster quote turnaround, from 3 days down to 1Yat Guan](https://voltade.com/case-studies/yat-guan) - [+20%bookings, with booking resolution time during peak period down from 30 minutes to under 5 minutes on averageYong Kang TCM Clinic](https://voltade.com/case-studies/yong-kang-tcm) - [75%fewer lost leads, and 91% of conversations resolved by Volty without a humanCake Inspiration](https://voltade.com/case-studies/cake-inspiration) - [70%conversion rate from Volty repliesPrologue Clinic](https://voltade.com/case-studies/prologue-clinic)