# Volty vs Respond.io. > Volty vs Respond.io: an AI agent that answers against a platform that routes to your team. Compare channels, workflows, pricing and setup. Respond.io organises conversations so your team can answer them faster. Volty answers them, with unlimited seats and unlimited contacts. Both reduce the pile, and only one of them takes the work off a person. Start your free trial · Talk to Volty · See pricing Updated 1 Nov 2026 ## What you're really deciding. Respond.io unifies your channels into one inbox and gives you a visual workflow builder to route and tag what arrives. Your team still writes the replies. Volty writes them, with unlimited seats and unlimited contacts, escalating to a named teammate when it should not answer alone. Respond.io makes the queue easier to work. Volty makes it shorter. ## Side by side. Who answers the customer Volty Volty does, and pulls a named teammate in when it should not answer alone Respond.io Your team does. The platform routes and tags How automation works Volty Volty reads the message and works out what to do Respond.io Visual workflow builder with if/then rules you maintain Channels Volty WhatsApp and email Respond.io The widest coverage of the three: VoIP, LINE and custom channels Pricing model Volty Flat monthly plan with unlimited seats and unlimited contacts Respond.io Seat-based plans plus contact volume Setup Volty Volty interviews your team, configures itself, and answers the same day Respond.io Self-service, and the workflow builder rewards time spent in it Changing how it works Volty Ask for a new field, view or automation and Volty builds it Respond.io You build it in the workflow builder WhatsApp rules Volty Volty handles Meta's message rules and template approvals for you Respond.io You maintain templates and approvals What customers can send Volty Transcribes voice notes and reads images and documents Respond.io Routed as attachments for a human to open Staying in control Volty Routine changes apply on their own. Anything important waits for your approval Respond.io Every reply is a person's, so control is total and so is the workload | Feature | Volty | Respond.io | | --- | --- | --- | | Who answers the customer | Volty does, and pulls a named teammate in when it should not answer alone | Your team does. The platform routes and tags | | How automation works | Volty reads the message and works out what to do | Visual workflow builder with if/then rules you maintain | | Channels | WhatsApp and email | The widest coverage of the three: VoIP, LINE and custom channels | | Pricing model | Flat monthly plan with unlimited seats and unlimited contacts | Seat-based plans plus contact volume | | Setup | Volty interviews your team, configures itself, and answers the same day | Self-service, and the workflow builder rewards time spent in it | | Changing how it works | Ask for a new field, view or automation and Volty builds it | You build it in the workflow builder | | WhatsApp rules | Volty handles Meta's message rules and template approvals for you | You maintain templates and approvals | | What customers can send | Transcribes voice notes and reads images and documents | Routed as attachments for a human to open | | Staying in control | Routine changes apply on their own. Anything important waits for your approval | Every reply is a person's, so control is total and so is the workload | ## Where Volty is different. ### The queue gets shorter, not just tidier Respond.io is very good at getting the right message to the right person. It still needs that person. Volty answers, and involves a teammate by name when a human genuinely has to decide. ### Nothing to maintain in a workflow builder Every if/then rule is a thing that has to be revisited when the business changes. Volty works from what your team told it, so the update is a conversation. ### Unlimited seats, so the tool doesn't tax the team Seat-based pricing quietly discourages giving access to the people who need it. Volty has unlimited seats and unlimited contacts on every plan. ### It reads voice notes and photos A routed voice note is still a voice note somebody has to listen to. Volty transcribes it, reads the attached photo or document, and acts on what is in it. ## The honest take. Choose Respond.io when If you need the widest channel coverage available, including VoIP, LINE and custom channels, and your team is happy handling conversations manually with a strong workflow builder behind them, Respond.io is a mature product and covers more channels than Volty. Choose Volty when If your conversations are on WhatsApp and email, the bottleneck is people writing replies rather than messages reaching the right person, and you would rather not maintain a workflow builder. Bottom line Respond.io organises the work. Volty does the work. If your inbox is tidy and still too full, organising it better is not the fix. ## Respond.io pricing. Respond.io's published prices as of November 2026, from their pricing page. Every Volty plan has unlimited seats and unlimited contacts, and its prices are on the Volty pricing page. ### Starter US$79 a month, billed yearly (US$948) ### Growth US$159 a month, billed yearly (US$1,908) ### Advanced US$279 a month, billed yearly (US$3,348) ### Enterprise Custom - Prices above are for 1,000 monthly active contacts and rise with the number of contacts you talk to each month. Monthly billing costs more. - WhatsApp fees are not included in any Respond.io plan; Meta charges them by usage. Respond.io offers a 7-day free trial. ## Start your free trial Talk to Volty · Start your free trial Sign up for our 7-day trial. No credit card needed. ## Not convinced? Hear more from our CEO and Volty The Leonard and Volty Show · 8 October 2026 ### Meta now charges for WhatsApp replies The Leonard and Volty Show · 1 October 2026 ### Too busy to hire? The Leonard and Volty Show · 21 September 2026 ### From $500 chatbot jobs to agentic AI The Leonard and Volty Show · 10 September 2026 ### Your AI is a new employee The Leonard and Volty Show · 4 September 2026 ### Trust in the AI world The Leonard and Volty Show · 29 August 2026 ### Does the AI model matter? The Leonard and Volty Show · 19 August 2026 ### What are AI agents? Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026 ## Links - [See pricing](https://voltade.com/pricing)