# Launched automations and apps in days.

> Sgcarmart Connect's five-person team, with no tech background, switched over from SleekFlow and launched 16+ apps and automations in days with Volty.

Sgcarmart is Singapore's No. 1 car platform. Its team, with no coding background, builds its own automations with Volty.

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Updated Nov 8, 2026

Customer story

Sgcarmart · Sgcarmart Connect · Automotive · 16+apps and automations launched in days

01 · Context

## Context

- 16+ · Apps and automations built in days, among 5 people with no tech background
- Almost 2 years · On SleekFlow, which only had limited automations, before switching over

Man Hong, Sgcarmart Connect

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02 · The story

## The story

- Before · Chat flows on SleekFlow only ran on set criteria and triggers. · After · More precise automations handle complex situations.
- Before · The team has no engineering or coding background. · After · It builds its own automations and dashboards anyway.
- Before · Manual work fell on teammates. · After · Man Hong builds tools that take that work off them.

> We can have much more precise automation, and at the same time, we can also have an overview of all the dashboards, specifically for my team, when we have no engineering or coding background.

Man Hong · Sgcarmart Connect

03 · What they used

## What they used

- Team Inbox · The team's customer chats sit in one shared inbox.
- Team assignment · Each enquiry goes to the right person on the team.
- WhatsApp AI · Replaced SleekFlow's trigger-based chat flows with an agent and automations that handle complex situations.
- Email AI · The AI agent answers enquiries that come in by email.
- Marketing channels · Shows which channels bring in car buyers and sellers.
- CRM · Customer and deal records stay up to date from conversations.
- Dashboards & Reports · Dashboards and tools the team builds itself to take manual work off teammates.
- Payment collection · Reminders go out automatically for payments owed.
- Automated follow up · Follow-ups go out automatically when customers go quiet.

Outcomes from other customers

## Relevant Case Studies

- Happy FishReplies went from 2 hours to instant. 1,800+messages a day and growing, now automated
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- Yong Kang TCM Clinic20% more bookings, no new headcount with 60% growth. +20%bookings, with booking resolution time during peak period down from 30 minutes to under 5 minutes on average

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## Links

- [SleekFlow](https://voltade.com/compare/volty-vs-sleekflow)
- [Team Inbox →](https://voltade.com/product/inbox)
- [Team assignment →](https://voltade.com/product/team-assignment)
- [WhatsApp AI →](https://voltade.com/product/whatsapp-agent)
- [Email AI →](https://voltade.com/product/email-ai)
- [Marketing channels →](https://voltade.com/product/marketing-channels)
- [CRM →](https://voltade.com/product/crm)
- [Dashboards & Reports →](https://voltade.com/product/dashboards-reports)
- [Payment collection →](https://voltade.com/product/payment-collection)
- [Automated follow up →](https://voltade.com/product/automated-follow-up)
- [Happy FishReplies went from 2 hours to instant.1,800+messages a day and growing, now automated](https://voltade.com/case-studies/happy-fish)
- [Yat GuanCustom quotes 3x faster at 95% accuracy, now same day.3xfaster quote turnaround, from 3 days down to 1](https://voltade.com/case-studies/yat-guan)
- [Yong Kang TCM Clinic20% more bookings, no new headcount with 60% growth.+20%bookings, with booking resolution time during peak period down from 30 minutes to under 5 minutes on average](https://voltade.com/case-studies/yong-kang-tcm)
