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AI4 Plan: For Singapore SMEs to leverage Gen AI

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AI4 Plan: For Singapore SMEs to leverage Gen AI

If you're a manager of a Singapore SME, this plan is for you. The AI4 plan gives your company concrete steps to capitalise on Gen AI to bring about transformative change. This is not another high-level thought experiment, but a down-to-earth plan to get you results in weeks. If done right, your business will drastically improve - freeing up 40% of your workforce and servicing customers 5x faster, translating to increased sales and customer satisfaction.

 

AI4 includes two parts:

  1. Use cases: Use the A4 framework to define impactful Gen AI use cases for your company
  2. Resources: Use the I4 framework to scope data and people that need to be involved in unlocking game changing value for your departments

 

A4 framework

Generative AI has many use cases, and we've identified the four most impactful areas where other Singapore SMEs have successfully deployed it, achieving promising results:

  1. Answer: Answer customers automatically, or answer your staff automatically on internal policies
  2. Alert: Remind customers to pay up and staff to follow up, escalate urgent messages to management and route messages to the right departments
  3. Analyse: Understand which products were highly requested for and assess customer sentiment over time
  4. Automate: Automate manual data entry such as processing invoices or drafting proposals

 

I4 framework

A powerful AI for your company is not built overnight. And it’s not solely built by an external party or vendor. It takes a village to raise an AI child, and these are the 4 key resources you need to nail in order to reap the full benefits of Gen AI over the long term:

  1. Invest: Invest 25% time of designated staff to take charge of AI initiatives. Designate a manager to assume the role of Head of AI who will take charge of AI strategy, and one to two AI trainers who will train the AI alongside your external partner or vendor.
  2. Integrate: Building useful AI requires integrations with your systems, databases, documents and storage drives. List the systems you wish to expose the AI to.
  3. Initiate: Which department would you like the AI to start with? Which departments have the most manual pain and is the most prime for change? Which departments, when transformed, can become a resounding rally for other departments to follow suit?
  4. Imagine: The future of your organisation will be drastically different once AI is in full effect. Imagine what this future looks like. What teams will you have and how will each team look like? Could you reshuffle sales reps to focus more on outbound with a personal touch? Could you freeze hiring for certain departments?

 

Now comes the critical part - for you to fill in the AI4 plan for your company. With this filled in, your partner or vendor would be able to execute this plan alongside your teams, collaboratively building a powerful AI that works tirelessly and effectively for your business.

 

A4

Use case(s)Current process
Answer

1.

2.

1.

2.

Alert

1.

2.

1.

2.

Analyse

1.

2.

1.

2.

Automate

1.

2.

1.

2.

 

I4

Details
Invest

Head of AI:

AI trainer(s):

Integrate

List of Databases, Documents, Systems you want AI to access:

  1.  
  2.  
  3.  
Initiate

Departments in order of priority to start the AI with:

  1.  
  2.  
  3.  
Imagine

When AI works, how you plan to re-design teams:

  1.  
  2.  
  3.  

 

At Voltade, we partner with Singapore SMEs like yours - such as Grain, PropertyLimBrothers and Kydra - to execute on AI4 plans. We work with you closely through weekly update meetings and Whatsapp group discussions, and respond to your needs around the clock, with the critical goal of leveraging Generative AI to its fullest potential for your business.

 

If you would like to get started with your AI4 plan today, reach out to us, and we'll reply in minutes.